Onebright Ltd

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Reviews

1. Dominic Straszak ★★★★★

   The service provided by Onebright is excellent. I have OCD and I have struggled with it for years. Onebright paired me with a therapist who specialises in OCD, and he helped me to understand my OCD, what keeps it going and how to manage it. I am confident I now have the tools to manage my OCD moving forward and my quality of life has significantly improved. I am very grateful to Onebright for their help, I would definitely recommend their service to anyone struggling with OCD or any other mental health issues.

   1 month ago
2. Mitch M ★☆☆☆☆

   Unfortunately, just like all the other reviews. I had a great first call Initially and booked in for CBT therapy. Then today I was suppose to start and they didn’t bother to show up for the call, they didn’t even contact me or nothing. Now I have to wait 3 weeks!! For the next available appointment, this is a joke. If we are late or have to cancel we have to pay! I think they should do the same to us for wasting our time. This is clearly a huge problem from all the reviews on the London branch, that they don’t want to fix.

   almost 2 months ago
3. Daniel Burke ★★★★★

   I had a fantastic experience with OneBright, specifically with Marisabella for my CBT course. Within 5 minutes I was receiving valuable insight and that didn’t let up. I honestly found this one of the most worthwhile things I’ve ever done.

   almost 3 months ago

1. Catherine West ★★★★★

   I had the privilege of working with my therapist M.M. over the course of a year, and I truly cannot overstate the positive impact she has had on my life. From the very beginning, I felt completely safe, supported, and understood. M.M. created a space where I could be open without fear or shame, and that trust was the foundation for the most meaningful personal growth I’ve ever experienced. Her approach was both compassionate and deeply informed — blending insightful conversation with evidence-based techniques, helpful resources, and practical CBT exercises that empowered me to continue the work between sessions. I appreciated how she explained the science behind the methods and shared research when I was curious, which made the process feel grounded and collaborative. Thanks to M.M., I’ve experienced lasting changes in how I think, feel, and approach life. Her guidance continues to resonate with me, and I carry her advice with me every day. I’m incredibly grateful for the journey we shared and would wholeheartedly recommend her to anyone seeking thoughtful, effective, and life-changing support, on a wide range of topics.

   almost 4 months ago
2. Jack Foster ★★★★★

   A very good experience, my CBT therapist Kelly was compassionate and supportive whilst also firm and practical which is exactly what I needed. When you're in a difficult place its great to be able to talk with someone who is not connected to you, can view the situation objectively, understands what your mind is doing and knows what to do to genuinely help you. Would definitely use the service again.

   almost 4 months ago
3. Paleeka Davda ★★☆☆☆

   First therapist was great last year service has gone down the toilet since. Took 3 weeks to get an assessment sessions with a therapist who then decided she was no longer available at the time I'd specifically requested she also didn't want to do a video assessment call seemed fixated on me being sucicidal even though I said multiple times I wasn't. 6 weeks to find me a suitable replacement poor Comms from admin 2nd therapist was a joke unsure erm and aahing which isn't exactly reassuring when you're trusting someone with handling your brain. She didn't know what to do with my condition, the call was flat and she didn't even go through the pre session questionaire or seem to know how standard therapy works. Awful given its private medical and these jokes of sessions count towards my allowance under my policy

   almost 2 years ago

1. Pete Mckenna (Petlatet) ★☆☆☆☆

   Charging chaos. We used onebright which was predominantly paid through axa with a contribution by us. Onebright sent us invoices which we paid. Then they said they had overcharged and would refund. We were no longer using the service but they then changed their minds and said we owed another £30. They then changed their mind again and said we actually owe £80. When questioned they said in fact they owe us money. Utterly, utterly hopeless.

   almost 3 years ago
2. Zeynep Nur Guler ★☆☆☆☆

   If I could give no stars I would. OneBright has been dishonest for two occasions and tend to bend the truth for their convenience. I do not believe they have the patients care at heart at all. I'm very sorry that my health insurance works with them for their mental health services, absolutely horrible place. They have an initial 45 minute phone call with you to diagnose you over the phone, the phone call 15 minutes of you explaining what you're going through, the other 30 minutes is a "clinician" asking you to rate from 1 to 8 for a series of questions. Behold - you're diagnosed! They only provide a treatment which THEY think is right for you (based on the 45 minute phone call of you telling them how depressed you feel out of a score from 1 to 8). They have been dishonest about a treatment plan which was recommended by a real doctor (which I was referred to), and have contacted the doctor without informing me or getting my consent for him to change his recommended treatment plan for their convenience. Avoid like the plague.

   almost 3 years ago
3. Oliver Pickup ★☆☆☆☆

   Recruitment team are about as awful as they come. Perfect example of everything wrong with recruitment. Absolutely terrible.

   almost 3 years ago

1. Manuel ocaña ★☆☆☆☆

   I would like to make a formal complaint. I have been waiting and chasing you since August for a new therapist and all I get is yeah we are on it or that you will send me an email which then I never get. I have tried calling and sending emails, but still nothing... I have spoken to Kristen, Hannah and Lucy... all of them have not help at all. I don't know if you just don't care about mental health or what is the problem... I could probably kill myself and you wouldnt care. I am sick and tired of having to chase one bright just to get the service I am paying for! I don't have a freaking reference number because I have never been given one. This is your problem, not mine. So who do I need to speak here in order to be listened to?

   almost 3 years ago

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