First Class Nursery School (Wirral) Ltd School in Birkenhead

Reviews

1. Abbie Williams ★☆☆☆☆

   At first, you think “wow” when they show you around, and share the provisions for the children, outdoor space, lots of free play.. my daughter got on really well in the tots room - never had issues. My daughter’s space was funded by the council, which they had no issues with. But as soon as this funding came to the end, and she moved to 2 year funding - they said they didn’t have a place for her despite me saying that I would pay an additional top up, apparently this isn’t feasible and they wanted the space to be filled with someone who could use their nursery full time. I was met very rudely by Bev, who asked questions that were irrelevant “are you working” “when are you starting work” despite knowing the challenges my family have faced this year alone. My daughter had started potty training, and was doing amazing! Had 1 or 2 accidents at home the first couple of days & then was dry. We were going out on outings on the bus, and she would have no accidents, she went to the zoo all day with a friend & no accidents. However at first class nursery she was having and continued until the day she left to have 4+ accidents a day & not a lot recorded on her diary only 1 accident recorded or literally none, and I had to guess how many by the bags of clothes in her rucksack. I was then also pulled in for a chat with management - asking me what signs my daughter had showed that she was potty trained.. also learning that my daughter doesn’t communicate her needs in nursery, (she can communicate clearly at home) which was another shocking thing to hear, since she had been going since before she was 2! In all, the staff support is poor. Management is poor, especially making me feel small! Would not recommend. Everyone has their own opinions, but I wouldn’t rate this nursery at all. My daughter has since started her new nursery, and had no accidents, and is much much happier.

   almost 10 months ago
2. Tatiana 1234 ★☆☆☆☆

   Appalling! How can we trust this nursery to look after our children when they have no reasonable explanation nor any procedure followed when a 2 year old child in their care has had all of their front hair cut??!! This is a safeguarding issue where they’ve tried to brush it under the carpet and still no explanation! It is traumatising for a 2 year old which cannot verbally explain what has happened to her! Absolutely disgusting and worrying that this nursery is still opened! CLOSE IT DOWN!!! In response to the nursery’s response: they exactly know what has happened and which child we are referring to - this story and true and can be verified as we have proof of the child’s hair as well as back and forth email exchange with the nursery. They have taken the time to try and take comments down as other parents that have other terrible stories when they’ve put their child in that nursery have approached me. Mother and child have been left traumatised by this experience and are now taking legal actions as well as having informed Ofsyed which is NOT closed down as they are still investigating. This nursery is untrustworthy and have some serious safeguarding issues! BE AWARE!

   almost 2 years ago
3. Leah Ferguson ★☆☆☆☆

   Rang to enquire for a place for my daughter like they messaged me to do, as soon as the lady on the other end of the phone realised my daughter maybe has autism/ADHD she changed her attitude towards me and started asking unwanted questions like a tick list like my child isn't good enough to attend her nursery. She even started calling me Lisa after I answered all her unwanted questions.I won't be contacting here again or recommending anyone else who has children with additional needs to do so either.

   almost 2 years ago

1. Tania Smith ★☆☆☆☆

   Myself and my husband found the owner of this nursery - Beverly jones, unapproachable, rude and abrupt throughout Alberts experience at first class nursery on most occasions we were greeted by the staff rather than Beverly therefore we kept his place for just over a year. After receiving numerous text messages regarding the hygiene and welfare of children attending first class nursery we rang the nursery to raise questions as any parent would, Beverly took the call and instead of any reassurance I was once again spoken to appallingly and then the phone conversation ending with Beverly putting the phone down on me? which is not what you would expect from a nursery owner. We did express our concerns and feelings in email but received no apology or in fact any communication from Beverly whatsoever which clarified how much she cared about the opinions of parents or her reputation. We are both saddened and disappointed to bring our sons early learning to such an abrupt end and sincerely hope this has no negative impact on him but as parents we both feel it is the right decision and we are looking for a new nursery where as a family we feel valued and welcomed.

   almost 5 years ago
2. Neha Mugerwa ★★★★★

   Both of my children have attended here from baby room right though to preschool. From day 1 they have shown a personal touch and understood our children's needs. This was shown to the personalised and gentle approach to settling in,flexibility when any extra days or hours needed. Not only do they have a personal touch with the children, this extends to the family too, especially Miss Jo and Miss Vicky. Both of my children have loved every minute here and we are so pleased of how they have progressed during their time here.

   more 6 years ago
3. paul greenwood ★★★★★

   Fantastic nursery. Great staff. Our daughter has progressed with the help from the staff.

   more 9 years ago

1. Jen Howells ★★★★★

   Brilliant nursery with wonderful staff.

   more 9 years ago

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