West London NHS Trust Physiotherapy in Southall

Reviews

1. Alessandra F ★☆☆☆☆

   1 * not deserved but it is the only way to leave a review for this CIRCUS and as a consequence the Staff working in it: I was referred for a chronic elbow injury in early May and I was told that the waiting list is 8 weeks. As I hadn't heard anything at the end of August I received a text message offering me to take part in a "presentation"????!!! To be honest I thought the text was sent by mistake - some of the people I have spoken to on the phone are hardly literate so anything is possible - and I have called the referral number.A passive aggressive secretary picked up the phone and explained that as I wasn't willing to attend the presentation - again???!???!!- she was going to offer me a face to face appointment which I booked for early September, 4 MONTHS after my urgent referral from the hospital. The woman I spoken to was so rude and ignorant I actually changed my mind and opted for a private visit instead because I am already in pain and my patience is stretched extremely thin.I don't have time to deal with an army of incompetent and rude clowns. A course in phone handling should be mandatory for anyone wanting to deal with the public, it's not the first time that faced with the ignorance of NHS Staff in Ealing I decided to go private. Seen by the other reviews I can see I am not the only one with this low opinion and I am not expecting any improvements any time soon. I am not even surprised that the reviews and comments are not addressed: as I said, the Staff is barely literate....

   almost 9 months ago
2. mel&liz ryan ★☆☆☆☆

   1 star because I had to leave 1 star. Negligent and rude staff with no time for patients. Filthy wards and intimidating atmosphere. No respect for patients. No discharge plans, no care plans and no safety plans

   1 year ago
3. kerry Lane ★☆☆☆☆

   A Hounslow East MINT Brentford Lodge psychiatrist bullied me: I requested something to the psychiatrist and I fully cooperated with her, but she then decided to reject my request. I then both politely and moderately attempted to persuade her to reconsider her decision, but she quickly silenced me by telling me that I was 'overthinking'. Also, at the end, the psychiatrist told me that it was nice to meet me and I reciprocated because I was scared to not reciprocate, but it obviously was not nice for me to meet her. Also, a Hounslow East MINT Brentford Lodge member of staff rang me and I assume that she was a member of the administrative team. She then conveyed a date and time to me and told me to write down the date and time in case I forget the date and time, but telling me to write down the date and time in case I forgot the date and time was rude and condescending.

   1 year ago

1. Kerry ★☆☆☆☆

   I am very vulnerable, was born into a working-class family, am a member of multiple minority groups and I would give no stars to a Hounslow East MINT Asian middle-aged male mental health nurse if I could! In early 2022, I was assessed by Hounslow East MINT and the person who assessed me was an Asian middle-aged male mental health nurse, but the service the nurse delivered to me was a disgrace and he should feel ashamed of himself: the nurse was so domineering, judgemental and impatient towards me. He also failed to fulfil an important promise he made to me. The nurse was not safe and should not be a nurse. A mental health nurse should be nice and he was not remotely nice. Instead, he was acting in a nasty, bullying and predatory manner towards me. Additionally, I did absolutely nothing to deserve the aforementioned nurse being nasty, bullying and predatory towards me. Moreover, regarding the aforementioned nurse, I was nervous about being assessed by him because I discovered that he had previously been sanctioned for misconduct by the Nursing and Midwifery Council Fitness to Practice Committee. Additionally, I believe that West London NHS Trust may have abused it's power in relation to me, not least because West London NHS Trust may have attempted to silence me, but, if necessary, I will contact the police. Yes, I would give no stars to the nurse if I could! Finally, this was certaintly not the first time I have had a bad experience engaging with the local mental health team and engaging with the aforementioned nurse certainly has reinforced my view that the local mental health services are not safe for me.

   almost 3 years ago
2. Roman Green ★☆☆☆☆

   A terrible company to deal with and I've not even started working for them yet. Surpassingly for a health service they lack humanity and empathy. A real computer says no passive aggressive ethos , no one prepared to take responsibility. Susan Dickarim and Venette Fernandes have stoned walled , obstructed and derailed my start date at every turn. My perspective line manager Rob being just as bad. HR tell me that I need another reference because the line manager has rejected my personal statement. Well I can't help having had a period of unemployment prior. I've offered mitigating references and references from an agency I worked for during that period. Yet all I get back is stone walling and the lazy HR workers copy and paste a statement. However they were fully aware about my circumstances prior to the job offer and my application form set out in stone. Seems they have no respect for anyone but themselves and they tell me I can't have my first name in general correspondences even though I'm known by it and my passport has one letter that differs. So it makes a mockery of the NHS virtual signalling nonsense and if a man can put a dress on to call himself a women and have the right to be accepted as such Then surely people can have respect for how they are addressed. Within daily communication. A paragon of hypocrisy is what the NHS appears to be.

   almost 4 years ago
3. Jas Veen ★☆☆☆☆

   Unlawful practices regarding waiting lists and times. Used to be ok few years ago when they listened, now they don't care when you present them with documentation showing them what they are doing doesn't follow correct procedures and guidelines. They make you jump through hoops to get anywhere, then change the goalposts. Better off going elsewhere if you have that option as these lot won't help you or your children.

   almost 4 years ago

1. Tariq Khan ★☆☆☆☆

   A nasty and ugly organisation where patients and staff are eclipsed by the rainbow. What irony. A chumocracy where friends and relatives are rewarded over merit. And unsafe...

   almost 4 years ago
2. said noor ★☆☆☆☆

   CQC should do something about the way the staff talk to sick people. The staff eat the food of the sick people. They over uses thier powers to those that can speak out for them self. The night staff sleep at night. That why they do not want to have camera on the wards.

   more 7 years ago
3. Moi hey est Enigma ★★★☆☆

   Not too bad considering what they have to deal with day to day with all the chaos. As long as you comply with their medication plan then they respect you. If not then they'll shun you like a piece of crap. God forbid you might actually want to think and not be a cabbage. There IS ROOM FOR IMPROVEMENT WITH THEIR OVERALL ATTITUDES.

   more 9 years ago

FAQs