📍 Golds Hill Way, Tipton DY4 0PY
📍 Address: Golds Hill Way, Tipton DY4 0PY, United Kingdom
📞 Phone: +44 121 522 0050
🌐 Website: fmgrepairservices.co.uk
Cannot fault the workmanship of the repair, but the vehicle was returned with the battery flat. this resulted in the battery needing replacing and subsequently they refused to reimburse as their T&C's state they can't be liable for battery life.
Avoid FMG – Dismantled my car, ignored faults, and made the situation worse My experience with FMG has been shocking from start to finish. My car was with them for over a month after an accident (22 July), and instead of handling the claim fairly and professionally, they made everything worse. They ignored clear accident-related issues (engine warning light, suspension fault, steering noise) and dismissed them as “unrelated” without providing any technical explanation or evidence. They told me I would have to collect the car after only partial repairs (front damage only) , then drive it with faults still present to a dealership at my own cost for diagnostics. This is unsafe and unreasonable so I refused to have the car partially repaired. Their own representative assured me on the phone that they would reconsider the full damage and provide a cash-in-lieu settlement, but that promise was completely ignored. Their agent, Yosuf, just dissapeared and never replied to my emails afterwards. They are still refusing to consider the mechanical issues. And most appalling of all, when they attempted to return my vehicle, it was delivered dismantled: accident parts thrown into the boot, rear interior panels removed (nothing to do with the accident), and fluids leaking. My husband had to refuse delivery because the car was in a worse condition than when it went in. FMG have shown zero professionalism, zero accountability, and no respect for the customer. They have caused additional damage to my car and endless stress to me and my family. This feels like retaliation simply because I refused to authorise partial repairs. I was promised that my vehicle would be returned in the same condition it was handed over — that all parts would be put back together. Instead, it was delivered dismantled, with parts thrown in the boot and even interior panels removed unnecessarily (nothing to do with the accident). See attached pictures showing the shocking condition in which they returned my vehicle. If you want your car looked after properly after an accident, avoid FMG at all costs.
Fmg just picked my car up and left hire car.excellent service so far.lady on tel earon was lovely and helpful and dropped hire car of next day all very positive so far.guy who picked my car up was also lovely.hopefully they will do a good repair
Liars untruthworthy unprofessional. Car covered in white Polish inside. Car used to eat and drink in. Tissue left in cupholder.muddy footprints. They searched thru everything in the car obviously looking for something didn't even hide the fact they did it. Car was in a state. No follow thru from complaint to them. Car was used nearly everyday to drive it's connected to a smart device.the most dishonest company I've come across. The young girl needs sacking as no idea how to speak to customers. She has a terrible attitude and no manners. Clearly doesn't know what customer service is. Avoid using this company .you don't know what there doing with your vehicle.
My car was repaired at FMG Dudley after it was sent there by my insurance company. Whilst I am now satisfied with the repairs completed on my vehicle, I am not wholly satisfied with my experience at FMG Dudley. Firstly, I was surprised that I was not provided with a courtesy car upon collection of my vehicle. Thankfully I had access to my partners car and I eventually was given a courtesy car. The man who dropped this off to me was also surprised and said that a courtesy car should be supplied if the vehicle is recovered from your driveway, which mine was. After 4 weeks I was informed that my vehicle was ready to be collected. My partner and I went to collect my vehicle however, we immediately noticed that there was a gap between the bonnet and the wing which was big enough to fit my hand inbetween. The lady on reception went to get a technician and he immediately said “I agree with them, it shouldn’t be like that”. He pulled my vehicle back into the garage and tried his best to realign the panel but was unable to do so. I understand mistakes happen but this fault was clearly evident. As a result, we had to wait until the following week to go back to collect my vehicle. The morning after collecting my vehicle I noticed the headlight washer jet cover had fallen off. I called the office and explained the situation and as the parts are under ‘life long guarantee’ I presumed it would be easily sorted but this was not the case. I was told “it was on when you collected the car”, “your partner walked round the vehicle twice”, “we test drove it ourselves”, and “we don’t really do stuff like that”. I was incredibly disappointed that I was met with such resistance particular because I had collected my vehicle the day prior and the panel had fallen off on the side which was repaired by FMG. It was clear that it wasn’t fitted properly which is why it had fallen off and it was bizarre that it was suggested that because my partner had walked around my vehicle that he somehow should have known that it was loose. Eventually I was told that FMG Dudley would fit me a new headlight washer cover as a “Christmas gift” and a “goodwill gesture”. I had to wait a further 2 weeks for this replacement part and had to drive another 30minutes each way to get this fitted. As this was my third time going back and forth from FMG repairs I was fed up and didn’t receive an apology or recognition, instead was made to feel as though they had done me a favour. The ladies at reception were lovely, it’s a shame that management put up so much resistance to a fault which was theirs. Safe to say I’m not filled with much confidence should there be an issue in the future with any of the parts, despite a “life long guarantee”.
Really friendly and helpful staff. Got my car sorted quicker than expected
They repaired the rear bumper. Wow they look no difference to a new car Really appreciate their delivery and collection of the vehicles. Fast and efficient / moreover reliable service Highly recommended repair services Thank you for the team for keep us updating thru out the repairs
Awful company, I've never been spoken to so rudely in 20 years, told me it was unacceptable of me to ask for a courtesy car to be delivered to an address 18 miles away when my insurance policy includes a courtesy car delivered to your home address. Told me they didn't want the job and to find an alternate repairer. Biggest bunch of rude and unfriendly jobsworths I have ever dealt with, staff need to go on a training course to learn some manners asap!!!
My car was sent to FMG Dudley Branch by my insurance company to be repaired. The service I received was outstanding. I dealt mainly with Eirone. She was friendly and very understanding. I totally recommend this Dudley Branch, I am thoroughly satisfied with the work carried out and meeting such lovely people. A++++++
Yvonne looked after me whilst my car was being repaired from an accident. She was absolutely FANTASTIC, kept me totally up to date throughout the whole process, gave me updates without me having to ask For it. Her customer service was outstanding!
FMG Repair Services Dudley is located at Golds Hill Way, Tipton DY4 0PY, United Kingdom
You can contact FMG Repair Services Dudley at +44 121 522 0050
You can find directions to FMG Repair Services Dudley by following this map link
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