AF Accident Repairs

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Reviews

1. Kristy Jones ★★★★★

   All-round great experience. Friendly staff and easy to deal with. I was kept updated throughout the whole process via WhatsApp and was given a courtesy car (brand new Citroen C3 that was a dream to drive and was a similar size to my Renault Captur). My car was repaired within 4 working days and they cleaned it inside and out ready for me to collect. I would highly recommend! Thanks again to everyone at West Midlands Accident Repair.

   almost 6 months ago
2. anthony snookes ★☆☆☆☆

   Car was taken here after a lorry decided it wanted to come into my lane with me still there! Ladies on front desk were nice and kept me informed of progress. Problem started when I had the van back, repair looks good but found there was a lot of overspray on the vehicle and also inside. It's over the dashboard and on the multimedia screen. Also door seal fell off and can't stick it back on Contacted them and they said I can bring it back BUT I'm self employed and would have to take time off work and lose money for something I haven't caused. I asked them to send someone out, they wouldn't and I said I would get someone out and charge them and they said they would not pay! Why should I lose money for a problem created by someone else and if they had done there job properly we wouldn't be in this situation!

   almost 2 years ago
3. martyn edwards ★★★★★

   Professional service, great customer care and excellent workmanship, I would highley recommend AF Accident Repairs. A huge thank you to all the staff here, customer care is second to none

   almost 2 years ago

1. Michael Parkes ★☆☆☆☆

   Really wanted to like this place but.... Very good initial meeting and front desk (reception) and accountancy ladies. I agreed for them to do the work. Now the tale begins.... Car went in with paint damage to the rear wheel arch and bumper. Went to collect and noticed that the bumper hadn't been done ("it wasn't on the job sheet" ) - how is that my problem? Went back a few days later to collect and noticed that new damage had been done to the hatch door, next to where the bumper damage had been. Clearly caused by a polishing machine and they went so far as to admit that "it looked new". So we checked the photos taken on delivery - no damage there. They agreed to fix it. By this time my courtesy car cover had expired. (1 week) Then took another 5 days to repair. Partly caused by poor service / no responses on the 'phone when I rang to see if it was ready. My insurance company couldn't get a response either. 3rd visit finally got the car back. 2 weeks for relatively minor damage, and 3 'collection' visits. My secondary claim for assistance to cover the courtesy car charges was disputed by AF - they said they hadn't caused any damage - but interestingly - refused to submit the initial photos to my insurance company.... I wonder why?! I can only contrast their service with my insurers - Direct Line - who did absolutely everything to help me with this claim, and even paid some of my additional courtesy car charges - which they were not obligated to do. Unfortunately, I cannot recommend AF. I can forgive the initial mistakes, but not the latter service or outcome from the workshop / management.

   almost 3 years ago
2. Charlie Ledington ★★★★★

   These guys replaced my wing mirror on our new shape Mini Cooper they done an excellent job and really improved the car we are absolutely satisfied with the job that they done highly recommend

   almost 3 years ago
3. Natalie Cade ★★★★★

   Fantastic service. Had my body works fixed then had a problem with my door and petrol cap. These guys couldn't do enough to help and the staff were Fantastic and so friendly. Highly recommend this garage.

   almost 3 years ago

1. Ibrahim Sanusi ★★★★★

   Absolutely satisfied with their service. I had a scratch with a minor dent that was repaired very neatly under few hours - dropped the car around 9:30am, had it back around 3/4pm. Customer service was excellent imo; I was offered a courtesy car to use as I came in from Birmingham, but not licensed to drive a manual gearbox car, still, one of the workers dropped me off at the nearest city mall. All of this at a fantastic price. Had online quotes that were 3-4 times the amount charged. So five star from me.

   more 6 years ago

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