T H Baker Jewelry Store in Kidderminster

Reviews

1. Laura ★★☆☆☆

   I took my late mum’s engagement ring — a very sentimental piece that I’ve treasured since she passed away when I was 16 — to T.H. Baker on the 11th October to be resized and cleaned. When I visited, I was given the price and assured it would be handled with care, so the ring was sent away for the service. Around 2.5 weeks later, I went in to collect it, only to find it had been resized to the wrong size. Mistakes happen, and I appreciated the apology and the promise that it would be expedited due to their error. By the 19th November, I still hadn’t heard anything, so I called to chase as it was clear it hadn’t been prioritised or expedited at all. I was assured it would arrive the next day and be ready for collection on Saturday. When I arrived that Saturday, I was told there had been another mistake — the repairs team had sent it out late on Friday night to a closed office, meaning it wasn’t available. This was especially frustrating because I had already explained that I couldn’t collect during weekdays due to work, and that I was away the following weekend. In the end, I had to cut my trip short to collect the ring on 30th November — 7 weeks after I had originally dropped it off!!!! By this point, I felt genuinely anxious about the possibility of something happening to it or them losing it after repeated errors and had completely lost faith. What should have been a really emotional and meaningful moment became stressful and disappointing due to repeated mistakes and poor communication. When I finally picked it up, I was charged the full price despite the inconvenience and delays. I paid without argument but the trust has already been damaged. It’s a real shame, because T.H. Baker sells beautiful jewellery, but based on my experience, I don’t feel they fully understand or respect the weight that sentimental pieces can carry. I won’t shop here again and advise others to avoid.

   almost 7 months ago
2. Martin Reviews ★★★★★

   T H Baker I had a really positive experience with T H Baker. From the moment I enquired to make an order, the staff were warm, welcoming, and genuinely helpful. They offered great advice without ever being pushy, which made the whole experience comfortable and enjoyable. Their selection of jewellery is impressive, with a wide range of quality products to choose from, whether you’re looking for something classic, modern, or a special gift. Prices are competitive compared to other jewellers, and you can tell they take pride in offering value as well as style. I was also very impressed with their reliable service. Everything from browsing in-store to ordering was smooth and straightforward, and they kept me updated every step of the way. Delivery was fast, and the item arrived beautifully packaged, exactly as described. Overall, T H Baker provides a fantastic balance of quality, service, and professionalism. With their friendly staff and trustworthy approach, I wouldn’t hesitate to recommend them to anyone looking for jewellery they’ll truly treasure.

   almost 10 months ago
3. Paul S ★★★★★

   Just popped in and dealt with Jessica and her colleague, they were both very helpful and very friendly… what great service, many thanks.

   almost 11 months ago

1. Serenity Chambers ★☆☆☆☆

   I went into the shop today at 3.30pm, to ask about the part time sales position which was advertised in the window. My disabled auntie enquired about the position for me and the sales women looked her up and down and said they had filled all the spaces, the women in there were very snobby. When coming out of the shop the sign was still up in the window. In my personal opinion I think they told my auntie this lie because she is disabled and doesn't fit there standards when infact it was not for her.

   1 year ago
2. Avril Willis ★★★★★

   Really helpful, knowledgeable staff. Had simple bracelet repair, so kindly done immediately for me. Good workmanship and friendly service. Recommend. .

   1 year ago
3. Clare Simmonds ★☆☆☆☆

   Refusing a refund and sending the watch away without telling me This company, which trades under House of Watches as well as T H Baker (same staff) advised me I could return a faulty watch for "exchange or refund" but when it arrived they immediately sent it back to the manufacturer for checking and possible repair. The problems so far: 1. Didn't acknowledge receipt of the watch for 2 days after I emailed to check if it had arrived, by which time it had been sent away 2. Did not mention in any emails that their policy is to send watches to the manufacturer if they think they've suffered accidental damage 3. Misleading information in their initial responses to a request for a refund 4. Tried to phone to let me know they would send it back but couldn't get through. Then sent me an email missing out why they would be sending it back 5. I recieved these emails after it had been sent back so I was unable to recall the watch 6. The watch is legally mine but it was sent to the manufacturer for 6-8 weeks without my permission 7. They refuse to give me a refund. So they now have both my money and my watch 8. Would have charged me for repairs had I not intervened and requested that the watch be sent back directly to me at their expense. 9. Roger, Head of ECommerce has not provided me with proof that the watch has gone to Casio, nor accepted any culpability for the poor communication.

   almost 3 years ago

1. Philip Milton ★★★★☆

   Very helpful, after I picked up a ring after a repair, noticed a bit of damage, they were apologetic and have sent it away (with no cost) can't thank them enough

   almost 3 years ago
2. nadine ★☆☆☆☆

   The worst jewelers out there lost my wedding ring and still haven't had one back from them in replacement I sent my original off in June 22, they also sent my engagement ring off to tighten my stone and it's been completely messed up the claws on the ring are not inline the gold is tarnished and the stone isn't my stone as I took it to the jewelers that my husband bought it from I'm so heartbroken that this has happened to two rings that have a sentimental value to it

   almost 3 years ago
3. Neil Beard ★★★★☆

   Great service by TH Baker on fitting a new battery together with a clean and service on my Tissot watch. Friendly, polite and efficient staff.

   almost 5 years ago

FAQs