Nationwide

Reviews

1. Bradley Langley ★☆☆☆☆

   Awful company, I've never been spoken to so rudely in 20 years, told me it was unacceptable of me to ask for a courtesy car to be delivered to an address 18 miles away when my insurance policy includes a courtesy car delivered to your home address. Told me they didn't want the job and to find an alternate repairer. Biggest bunch of rude and unfriendly jobsworths I have ever dealt with, staff need to go on a training course to learn some manners asap!!!

   almost 3 years ago
2. Maciej Orlicz ★☆☆☆☆

   Unfortunately this time Nationwide let me down big time. My car had a couple of scratches and shallow dents on the roof and bonnet as well as a few thin scratches on the wing. Nationwide delivered the car back to me after two weeks and the car looked worse than before they took it. The scratches on the wing turned into one big smudge and the dents on the roof became an incline. Obviously I did not accept the car. Nationwide took the car back and held it for another 3 weeks. I called them to find out about the status of the repair and I was told they need a few more days. I decided to go to their body shop as I urgently needed my work badge which I left in the car because I didn't expect them to have it for so long. When I arrived it turned out my car is being washed and is ready to be collected / delivered, despite the fact that I was told I need to wait for a few more days. I hope someone from Nationwide will read this review and consider making some serious amendments to their processes because on this occasion Nationwide has failed on the quality of the job, the speed and communication with the customer.

   almost 5 years ago
3. marc cronin ★★★★★

   Great customer service. Car was repaired in 3 days but I was quoted 7 days by 2 other garages.

   more 6 years ago

1. Bruce Brander ★★★★★

   Staff very attentive. The repair to my car was excellent. I would certainly use them again, just hope I have no need to.

   more 7 years ago
2. Michael Remington ★★★☆☆

   They have had my car since 10/08/18.Each week I have received an update call telling me that the parts are on site ,it's a big job and it's a work in progress.Also they couldn't give me a completion date.Yesterday,07/09/18,I received a call to advise me that due to workload,they haven't even started the repair. My question is,therefore,"Why are you still taking on work if you can't even deal with the jobs you already have?". My insurers arranged the work through this company so it was out of my hands. Utterly disgusted. ----------------------------------------UPDATE---------------------------------------------- However, on 03/10/18 I got my car back and I have to say they have done a good job.The paintwork is good and the doors are nicely aligned.It was cleaned inside and out and I am very pleased with the quality of the work.It's just a pity that they weren't honest with me regarding the progress of the job.That's why I have given 3 stars.

   more 7 years ago
3. Tony Downs ★★★★★

   This Company repaired our car through Sun Alliance Motobility. We were kept informed of every stage of the repair. We were given a courtesy car and all the hassle we expected was taken away. Would definitely recommend this company. The repair was excellent. First class service.

   more 7 years ago

1. Suresh Gangar (Sush) ★★☆☆☆

   Attention to details were missed. Rubber seals not put properly back around door frame and they washed off the side decal stickers even when telling them to be careful and wash from a distance. Paint job and dent repair was excellent tho. Would give 5 stars but attention to detail was missed

   more 8 years ago

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