Phoenix Solicitors Birkenhead

Reviews

1. Joanna Baines ★★★☆☆

   So my claim has been settled today after three and a half years. It was a medical negligence claim and has dragged on. I have had four solicitors, three left the company and never seemed to be making any progress until Luq took over the claim. He has been brilliant. He kept in regular contact, empathised with the situation and explained things in terms I could understand.

   almost 8 months ago
2. Natasha Peprah ★☆☆☆☆

   Do not touch this solicitors with a barge pole. If you work with them they will bat for the other side and you will see no progress in your claim. I was ignored for a period of time and they didn't ask the right questions. If you leave them to manage your case it will go to pots. The experience was so awful I had to remove them immediately. Before you say my case had no propects of success, the words of the owner. The property in question had no insulation, no ventilation (against the law), electrical, gas hazards, signs of mildew, damp, condensation and high humidity. Breaching the housing law and building regulations in the UK. Our case from what we have been advised by legal professionals is a very strong case with necessary evidence. I was advised to pursue my case and assign to a solicitor. Made the mistake of assigning to this Solicitors. The claim handler said I should be cleaning the moulded carpet caused by the disrepairs. Two claim handlers threatened me over the phone and told me I should remain in a dangerous property for 1 year otherwise they will drop my case. They got me to sign a document to confirm I will continue to pay rent and stay in the property and suffer. Made up stories I don't give access to the agents. I was a tenant that had a 10 + tenancy history with the rental so that is definately inaccurate. In my mind they took joy in not knowing anything about the case they took on. They are lazy, rude, inconsiderate and incompetent liars. The owner knows her motives for running this operation. She said our case is a small claim. If this is correct why did they take my case on a no win no fee basis? It had already been assessed on merit. They just use people's case to generate ongoing income with no intention of fighting your corner. I complained to the director. Completely useless, she defended her claim handler. I honestly do not know what type legal service they provide? They help some and ignore others.

   almost 10 months ago
3. Dorothy ★☆☆☆☆

   Contacted Phoenix Solicitors in Birkenhead twice with promise of return phone call. They just could not be bothered to even return a call. Very unhelpful and quite disappointing when Solicitors charge a lot of money for their time.

   almost 11 months ago

1. Andrew ★★★★★

   I have to say this company was fantastic! I was assured and put at ease. Truly caring and professional I wouldn't go anywhere else. Thank you so much Chris. Andrew.

   1 year ago
2. Jess Black ★★★★★

   ⭐⭐⭐⭐⭐ I can’t thank this law firm enough! I had previously dealt with two other firms where I was left in the dark, and everything dragged on endlessly. But once this team took over, every step was clear, and things progressed swiftly. They managed my expectations really well and secured a settlement far beyond what I expected. If you want a firm that truly delivers results and keeps you informed throughout, I highly recommend them!

   1 year ago
3. Glo Chat ★☆☆☆☆

   Signed the contracts and waiting for the updates. No one reply my emails for chasing a follow up.

   almost 3 years ago

1. Brian Caldwell ★★★★★

   Ring up for advice & to have my identity check done. Phoenix solicitors. Ware very helpful. I wos very happy with the service. Call to day all done. Thanks

   almost 4 years ago
2. Lou loo ★★★★★

   Phoneix socilitors dealt with my mum's holiday sickness case... They where all fantastic, kept us informed and worked very hard on behalf of my mother. As holiday sickness claims are extremely hard cases. They where professional, responsive and polit . Would recommend.

   more 6 years ago
3. Janette Mathews ★★★★★

   Claim settled very quickly and very satisfactorily. High recommend Alisha and would have no hesitation in using her firm in the future.

   more 7 years ago

1. La Vida Liverpool ★★★★★

   A top class service from Alisha and the team. Very thorough and knowledgable. Would highly recommend!

   more 7 years ago

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