Keoghs Lostock, Bolton

Reviews

1. Scott Stevenson ★☆☆☆☆

   I regret to say our experience with Keoghs was less than satisfactory. Although the payment issue was ultimately resolved, this only happened thanks to the actual party responsible for the incident stepping in while Keoghs is acting as a claims handling unit, did not manage to resolve it themselves. We found their communication and service to be quite poor throughout the process. We hope this feedback helps them improve in the future as filtering through previous feedback it unfortunately seems a common theme.

   almost 8 months ago
2. Brian Morgan ★☆☆☆☆

   Stay away from this absolute shambles of a law firm. They cost me 2 days pay because they didn't turn up to court and all of it could have been resolved out of court. There is no professionalism with this law firm, extremely bad communication and negligence. I will be contacting the legal ombudsman for the cost of pay, if it was the other way around I would have been served a with a warrant

   almost 9 months ago
3. Nreish “Naddy” Ram ★☆☆☆☆

   Experienced a car accident for the first time. Went through my insurance and they use Keoghs who are absolute horrendous. Solicitors are never available never respond to emails or ring back. Accident happened in 2023, 2 years later granted by the court by a judge stating I was not at fault Insurance (Hastings Direct) trying to get in touch on a number of occasions to resolve the matter and get their fees from the third party no response from them would not recommend these to anyone terrible experience and service still not been resolved claim still going against my insurance and effecting my premium when I was not at fault stated by the court THEY DO NOT LIKE TO RESPOND!! DO NOT USE!!

   almost 11 months ago

1. Bertran Moreno ★☆☆☆☆

   Unacceptable delays and poor claims handling A DPD delivery driver reversed into and damaged my light pole on 18 June 2025. I immediately reported it and provided clear video evidence along with multiple repair quotes. Despite this, more than five weeks later, my property is still damaged and no progress has been made. DPD passed the case to Keoghs LLP, their claims handler, who have shown a complete lack of urgency or care. I’ve had to repeatedly resend documents, chase responses, and push for updates — only to be told to wait longer. I was even asked for more images after already submitting a video of the incident. At this point, I’ve lost all confidence in DPD and Keoghs’ ability or willingness to resolve this properly. If you value your property and time, be aware: their post-incident handling is shockingly slow and dismissive. Still waiting — still no resolution.

   1 year ago
2. Cai Farrington ★★★★★

   The Keoghs team were really helpful in helping me claim after my car accident which wasn’t my fault. Guided me through everything, were easily contactable and most importantly got me my money back. Thanks Alyx, Chloe and Mark!

   1 year ago
3. tj b ★☆☆☆☆

   Trying to claim back my exes after non fault accident through them, gives no update at all and constantly having to chase them up, constantly being put on hold upwards of 45 min to get through to someone. Go through other firms like Carpenters if you can help it.

   almost 3 years ago

1. chris wardle ★☆☆☆☆

   The worst legal representatives you would wish for. Zero customer service, never replied to emails or calls. Shockingly bad avoid at all costs!

   almost 3 years ago
2. Jean Bennett ★★★★★

   I used Keogh's to deal with the sale of my property and the purchase of another. Harley dealt with this. We had been in our previous property for nearly 33 years and conveyancing has altered a lot in this time and also due to covid. I had no idea there were so many forms to complete and processes to go through. If I needed to ask a question, whether it was by email or phone Harley always responded immediately or rang me back if he was unable to take the call straight away. He explained everything in an easy to understand way and was always pleasant and personable. Nothing was ever too much trouble. I have no hesitation in recommending Keogh's and in particular Harley Sommer for conveying.

   almost 5 years ago
3. Martyn Law ★★★★★

   Buying our first home during the pandemic could not have been easier thanks to the tireless efforts of Harley Sommer at Keoghs. As first-time buyers we had heard that the buying process is lengthy and stressful, but Harley had boxed everything off within 5 months! He kept pursuing the sellers’ solicitors to get the sale completed as soon as possible. Communication was impeccable, Harley would always be at the end of the phone whenever we needed, and any questions were answered within minutes via email or over the phone. We cannot recommend Harley enough, absolutely incredible service; he is exceptional in very regard, very friendly and knowledgeable and made everything make sense. Regards, Martyn & Zanete

   almost 5 years ago

1. Laura Riding ★★★★★

   Amazing experience with Keoghs and Harley Sommers in particular as my Solicitor for buying my first home. He was professional, timely and communicated often. The sellers side was a little slow and at times frustrating and it was his continued tenacity that got the process moving quickly and took all the stress of the experience away from me. I would highly recommend Keoghs and especially Harley. I will definitely use his services again should I be buying or selling property in future. Thanks for making the experience effortless and stress free from my side. Good luck to them for the future.

   almost 5 years ago

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