After 4 years of little communication they have decided our collective data breach claim cannot be taken forward, despite false promises from the beginning. Extremely poor.
They never reply to emails. Totally unprofessional. They have been dealing with a claim of mine for 4 years and still no conclusion. There is zero communication from them, you have to chase them up. Every time I ring the case handler isn’t there.
GO ELSEWHERE - HC is Looking to turn a quick profit ONLY. If your case requires ANY form of professionalism, nuance or basic levels of competency then GO ELSEWHERE.
Appalling company. Avoid! Handling a data breach case for last 30 months just to decide no. Back to the beginning for another 30 month wait no doubt. I most certainly would never used this company again for any legal advice or matters as now proven to be cowboys.
Handling a data breach claim from before the pandemic. Understand these things take time, but the updates went from frequent to every few months to literally over a year since hearing anything. I wouldn't mind if I hadn't tried to email for updates but nothing back. Considering they're handling people who have had sensitive information breached, you would hope they'd be a bit more nurturing in their client management.
This is the 2nd time i have reviewed Hayes connor. The first time i did they messaged me promising to make progress with my case if i took my review down but that was yet another lie. Hayes connor have been working on my case for well over a year with very little progress. My case I feel is straightforward, I have a written admission and apology from the company, a independent witness statement and have given them all the info they have requested. In fact I seem to have done more work then them. It seems they like nice easy cases where they can earn a quick profit on a quick turn around. Even with my strong case the defendants Solicitor has failed to make any reasonable offer and most of the time ignores Hayes connor correspondence. I can only guess the defendants Solicitor holds Hayes connor with such little regard and know they have no real stomach or interest in pushing cases to trial. Twice now Hayes connor have told me that the defendant's have been sent a offer and have 21 days to reply. The first was a year ago and the 2nd recently. When I chase for a response I am told "The defendants case handler is on holiday" "they're ill" "they have had a death in the family" it is just endless. If Hayes connor are not prepared to stick to time limits set why would any defendants? When I have asked about moving my case to another Solicitor I get a response saying "you can but you must pay our costs" which by the way are extortionate. How they can charge so much for such a poor service is shocking. Please read all the reviews carefully and think carefully before using this firm.
Christine is one of the top solicitors when it comes to GDPR claims. Christine is truly professional, knowledgeable and has the skills to get a good outcome. Christine sends regular updates without the need to pester her, although she doesn't mind if you do. Always willing to explain anything and her language is always jargon free. Highly recommended and Christine got me higher compensation than expected in both my GDPR claims. Cannot thank her enough. A real credit to Hayes Connor Solicitors.
I would highly recommend Hayes Connor Solicitors. A big thank you to Mo Hussain, he is very professional and relatable. I was awarded more than I expected. It was an easy process and I was paid quickly. 5 star service. Thank you.
I would recommend Hayes Connor as they supported me throughout my claim and were professional and communicated clearly. I was kept informed every step of the way and Ryan gave very good advice. They worked hard for me and I am grateful for their efforts.
Before I was able to provide tangible evidence of my data being breached, the girl called 'Abby' decided she was the 'expert' and felt that "it was something they couldn't help with" - air-hostess types should not be allowed anywhere NEAR a Solicitor's firm let alone taking calls from the general public. Hayes Conner Solicitors will lose out on business if they continue to allow incompetent; lazy, arrogant individuals with delusions of grandeur like Abby to 'represent' their firm as a first-point of contact.
Hayes Connor Solicitors is located at Suite 3 The Outset, Sankey St, Warrington WA1 1NN, UK
You can contact Hayes Connor Solicitors at +44 151 363 5895
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