PLS Solicitors

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Reviews

1. Ketan Nilesh ★★★★★

   We were very fortunate to work with Sophia and Kalia, Both dedicated to work for the best interest of the customer. They take very possible effort to ensure customer understand. They are very quick and very efficient in replying to your queries. An absolute pleasure working with both and they both are great assets to their firm. We cannot say enough thanks for the service they have given. Absolutely second to none!!!!!!

   almost 7 months ago
2. Thomas Tunde ★★★★★

   I’ve been using PLS Solicitors to help with my house purchase, and I honestly couldn’t be happier with how things have gone up to the exchange of contracts. From the very beginning, they’ve been on the ball, clear communication, quick to respond, and always keeping me in the loop. Buying a house can be stressful, but having a team like this behind me made a huge difference. I never felt like I was chasing updates or being left in the dark. The tracker tells it all via their portal! They were really thorough with all the legal bits, raised the right questions, and explained everything in a way that actually made sense. I always felt like they had my back and were genuinely looking out for me. We're now at the point of exchanging contracts, and the whole journey so far has been smooth and well-managed. I’ve felt supported the whole way through, and I’m really glad I chose them. Looking forward to getting the keys soon and very happy to recommend PLS Solicitors to anyone buying a home!

   almost 7 months ago
3. Braden Stevenson ★★★★★

   Shaun Steatham and team at PLS solicitors have been brilliant - throughout the whole house move process Shaun and his team have remained polite, efficient, and went above and beyond every step of the way. Would definitely recommend.

   almost 8 months ago

1. Mike Heathfield ★★★☆☆

   Firstly, the context of this review. We dealt with Amy Atkinson's Team, primarily Clare and Chloe. They were instructed on 21st February with the intention of completing a purchase of a new property by a 1st time buyer on or before the 31st March. The objective seemed stretching but achievable and was actually achieved on the deadline day. Whilst we got to the destination the journey was fraught with difficulty and a real roller coaster. The early impression was that PLS had received a bad audit report on money laundering checks so were being pedantic in the extreme and seeking historic information way beyond the previous 6 years. They also wanted historic gifts documented as current. There were frustrations involved in being unable to speak directly with decision makers. As we got closer to exchanging contracts it became obvious the Portal facility was not being updated with progress. Whilst it was useful as a site for downloading documents it performed only a small fraction of its functionality and the Tracker feature became redundant. The Portal charge is £135 + VAT and was totally overpriced for our transaction. A failure to display the monies received added considerably to the stress involved, particularly given the frequent stories that are published about criminals intercepting such transactions. So a very mixed picture. They probably had insufficient resources to handle the volume of work and being under so much pressure resulted in a customer experience that was below average during a time of high volume property deals. In fairness other teams in quieter times have attracted superior customer ratings.

   almost 11 months ago
2. Emily Burroughs ★★★★★

   I just have to say a massive thank you to Nicola who I've just been on the phone with. I'm halfway through a remortgage and my original conveyancer has completely let me down at the last minute. Having used PLS before to purchase my property I thought I'd give them a call to ask if they can assist. Nicola was just excellent on the phone, got me a quote so quickly and was so compassionate about the situation! That real human touch - thank you so much for helping me and I look forward to working with the team again shortly for the remortgage

   almost 11 months ago
3. Ryan Spencer-Buller ★★★★★

   We recently used PLS for a property sale and a purchase of a new build home. Whilst the communication from the sale side of things was at times slow, we were extremely impressed with the high level of service given by Mohammed of the New Build Team for our purchase. Mohammed kept us fully informed at every step of the process and was very responsive to any queries we had. He is a credit to PLS and we’re so grateful for all his efforts.

   almost 2 years ago

1. Kim Stevens ★★★★☆

   PLS Solicitors have dealt with our Sale/Purchase for us and have been fantastic! Our Solicitor has kept us up to date throughout the process. Thank you so much!

   almost 3 years ago
2. Valeria Minisini ★★★★★

   I've been using PLS to assist me in purchasing my first property and I couldn't be happier with their services. My case handler, Matthew Howard, has been brilliant throughout the whole process which has been frustrating at times. Would consider using them again!

   almost 3 years ago
3. Luke Taylor ★☆☆☆☆

   Shocking. Used PLS for purchasing a house with no chain. It was a nightmare even trying to get hold of anyone to simply get an update. Emails apparently disappeared into the ether and I spent most of my time chasing any sort of response or action. The worst part about it was they double charged us for items on our final bill and after frequent chasing to their complaints department, we've had zero response. Still waiting for any response or even acknowledgment of our issue. We will soon be taking this to the Legal Ombudsman.

   almost 3 years ago

1. Cat Birnage ★★★★★

   We used PLS as first time buyers and had absolutely no idea what we were doing, but they were so friendly, professional and helpful. I was warned I'd have to chase up my solicitors but this was not the case with PLS as they were constantly in contact to update us and it went so smoothly. Special shout out to Rubina who was so friendly and lovely to talk to, gave us all the info we needed and answered all our questions while treating us like human beings. Wonderful experience and would use again!

   almost 3 years ago

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