Not sure how this company is allowed to trade looking at all the poor reviews. Have waited for a bed to be delivered twice in the last week now - both times received a call to say they were nearby, then half an hour later a text saying delivery was attempted but I wasn’t in? No sign of the truck on my street either time and no contact made to establish where my flat was if they couldn’t find the property? Absolutely useless, cancelled my order.
Julie Whitaker★☆☆☆☆
Ordered a washing machine directly from
Manufacturer who use these guys as their delivery partner. Absolutely shocking. Took 5 days to arrange a delivery. Gave is a date. The day came and went and didn't contact us to rebook a delivery back in. Put a complaint in and the response was to a completely different customer. Still waiting for them to book back in. Been 4 weeks now and still No joy. Will be cancelling order. If I order anything in future and this delivery company is mentioned, I will cancel straight away. Very unreliable very unresponsive and unprofessional. Trying to get hold of them
Is a nightmare
Lucy Travis★☆☆☆☆
I ordered a new bed and matress for my daughter with a scheduled delivery date.
Waited all day and received nothing when checking tracking is stated both had been delivered and electronically signed at 8.17am.
It took nearly 2 hours to get through to customer services who just said they had not received the package at the depot. I asked why do I have all information stating it had been received at the local depot on the tracking info. Lady on the phonr stumbled and said its been delivered but its not been scanned and put onto the van. I asked why and she couldn't give me an answer. She then said I would probably receive a message to reschedule the delivery but it may take a couple of days. She had nothing else to say regarding this. I also asked why this was not flagged up sooner and explained that it would not be delivered
This was planned for my daughter and we had removed her old bed and mattress. Shes is extremely upset as she will now have to sleep in her parents bed squished up. I am completed frustrated with all the lies this company has fed me and how long I had to wait to hear it. Poor poor poor company !
AVOID AT ALL COSTS
*update its a week later and still no response and I can't get in contact with them !
Mike Thompson★☆☆☆☆
1 Star (because zero isn’t an option)
ArrowXL – Delivering Disappointment, One Broken TV at a Time**
I ordered a 70-inch TV through Very last week, and they used ArrowXL — a “two-person delivery service” according to their own description. What actually turned up? One lone delivery bloke lugging a massive TV **on its side**, despite the giant pictures on the box *literally screaming* “KEEP UPRIGHT.” At this point I’m amazed he didn’t just roll it in like a tyre.
Shockingly (well… not really), the TV was completely broken when switched on. Rainbow lines, pixel explosions, the full psychedelic disaster.
Very arranged a collection with ArrowXL again — and that’s where the fun really started. I’ve had **constant messages** confirming I’ll be in, promising a collection between 8:45–11:45, promising a call 30 mins before, promising the moon and stars. And today?
**Absolutely nothing. Not a knock. Not a call. Not a whisper.**
I’ve sat in all morning like a lemon for a collection that never happened.
Trying to contact them? Their website has *no customer service number* — just an online chat that must be guarded by ghosts because nobody ever responds. I Googled a number: the first one no longer works and helpfully redirects you to a “new” number… which instantly hangs up with “technical difficulties.” Convenient.
The tracking link for today’s collection? Dead.
The delivery tracking last week? Showed every house in Britain being delivered to except mine. According to their app, the van was doing laps of Newcastle while I was apparently stop number 1 of 9… right until the driver knocked on my door, proving the tracker was as accurate as a drunk darts player.
This is hands down **one of the worst delivery experiences I’ve ever had**. Unreliable, uncontactable, and utterly unprofessional. I’ll be complaining to Very again, but honestly — if you see ArrowXL mentioned anywhere near your order, **run**.
**Avoid at all costs.**
Finally called at 12.05 collected 15 mins later, no apology just struggled on his own bashing it through the door as he left. Can't understand why the TV didn't work in the first instance upon delivery. Defo won't be in one piece by the time its returned.
Michelle Laffey★☆☆☆☆
Do not use this company!!! Ordered 2 mattresses, given a delivery date and received a text the morning of delivery. Well no delivery, no update!!! Following day my order was updated to say delivery successful and signed for, guess what, NOT delivered and certainly not signed for. Tried to do online chat basically told nothing they could do, so now trying to go through Very who I originally ordered through, absolute joke!!! Will never use or order from a company who use you in the future!!!
Frag basket★★★★★
Was given a delivery window of 2 hours (which is much better than the 8 or 12 hour one most companies give).
I got a call 15 minutes before the delivery to check if I was still in and to ask where I wanted my delivery moving to. Then another call when the lads were 1 minute away.
They were professional and courteous, and moved my package up the drive into the garage for me.
Very pleased. I can see older reviews are negative but I think whatever caused that has changed, cos the guys today were fantastic.
Thanks lads, enjoy your pints after work!
Victoria Green★☆☆☆☆
Would give zero stars if I could. Received multiple emails and texts advising delivery would be made within a 2 hour window between 12.00 and 2.00 all advising I would receive a call 30 minutes before they arrived at my property. Receive a call at 13.01 advising the team are at my property. I question why I didn’t receive the promised 30 minute advance call to be advised I was sent a text in the morning advising technical problems. The. Text I got did not say this. I asked them to hold the driver whilst I got someone there or leave the item.. apparently driver had already gone. Appalling customer service. If the message that had allegedly been sent did advise there were issues I would have made alternative arrangements. Just poor all round service for the customer
Jennifer Theaker★★★★★
Not sure what all the bad reviews are for? Got my delivery today and the driver was amazing! Helped him through the main door and the door too my flat and he left the TV in the hallway even offered to bring it in more so I didn’t have to drag it along the carpet. Great experience with ArrowXL! :) thank you, I normally would be the first person to make a complaint if so aha.
Huzi Patel★☆☆☆☆
Would leave zero stars if I could. Was scheduled to receive delivery several days ago only for excuses to be received via text. Now apparently my parcel has been delivered but its not arrived. Shocking company, don't bother calling customer services they aren't helpful. At least have the integrity to be honest, even if you're a $h1t company.
Jokers
New Review
FAQs
What is the address of ArrowXL?
ArrowXL is located at Martland Mill Ln, Wigan WN5 0LZ, UK
What is the phone number of ArrowXL?
You can contact ArrowXL at +44 333 212 1708
How can I get to ArrowXL?
You can find directions to ArrowXL by following this map link
