Chapelle Jewellery Glasshoughton, Castleford

Reviews

1. Ewelina Y ★★☆☆☆

   The ladies at the shop were nice , they helped so much but experience which I had later with my gold ring was shocking . My ring was somewhere sent for resizing to make it smaller. Ring was bought abroad, it’s was 2 weeks old when I gave them to resize. Glad I did video of my ring before I gave them so I know I’ll get the same ring which I gave to them . When I come to collect my ring I didn’t realise that stamps inside the ring are missing . I only checked my ring at home , I had laser stamps of 14ct and signature of jeweller inside the ring . Outside ring had serial numbers . When I came back and told them about my stamps they don’t want to believe me but glad I had video which I showed and proved them I had them stamps , they told me they will redo stamps and that’s will takes 4 weeks. I been trying to contact customer service 3-5 times and they been ignoring me and after 4 weeks they told me that they not see my emails and that I need to wait 2 more weeks . When I received my ring back , I went home to check it again and they did stamp for 14ct but other stamp of signature is still missing . Outside my ring now have couple of scuffs ( like pieces missing ) . I didn’t get any apologies from them , didn’t get any refund for this , nothing ! And customer service trying to tell me that my ring is same as it was given to them but I have video how my ring looked and ring how it’s looks now . The worst place to give your jewellery for repair or resizing.

   almost 8 months ago
2. Ian Jenkins ★★★★★

   Best Jewelers bar non. Ever ready, polite and accommodating staff.

   almost 9 months ago
3. Michael Wilkinson ★★★★★

   I’ve used Chapelle Jewellery Junction 32 Castleford) on a few occasions now, and every time I’ve been treated with respect and nothing was too much trouble, but on my last visit James helped me with a repair on my Citizen Eco Watch (Red Arrows) and when I asked if he could source a new / original display box for my watch he was unsure if he could source one, but he has managed to get me a replacement box which my watch will now proudly sit in when I am not wearing it. So if you want that person/company to go above and beyond then I would highly recommend Chapelle Jewellery at Castleford. ⭐️⭐️⭐️⭐️⭐️

   almost 3 years ago

1. Steve Beaumont ★★★★☆

   Staff in this jewellery shop are very friendly and items are of a good standard, shop on junc 32 so local for us only 3 miles away.

   almost 3 years ago
2. Leeanne Ritchards ★★★★★

   I bought new wedding and engagement rings here a few months ago. James was brilliant, very helpful and patient. It was a lovely experience, I love my new rings and they were reasonably priced. I would definitely visit again

   almost 4 years ago
3. mick cartwright ★★★★★

   Bought a few item from here. Lovely staff. Nice selection of watches and jewelry reasonably priced.Took a watch for a new battery to Chapelle, cost me £29.00. Bought the watch from Ernest Jones 6yrs ago. After 3yrs took it for a battery replaced. Cost me £60.00. Keep clear of Ernest Jones for new batteries.

   almost 4 years ago

1. Sharon Murray ★★★★★

   I usually don’t leave reviews, but felt compelled to write in this instance as I simply cannot recommend the Staff at Chapelle Castleford enough. In particular, I would like to thank James and Cherise for all their help and exemplary service over the last two years when nothing at all was ever too much trouble. Thank-you Both for keeping me informed especially with regards to my engagement ring, you never failed to acknowledge the significance and emotion attached to it and I can't thank you enough for consistently going way above and beyond to make me a very happy Customer. I live 200 miles away, but will always make the journey as the Customer Service is second to none. Thank-you again.

   more 6 years ago

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