Reviews

  1. P D ★☆☆☆☆

    Cannot trust DPD. Driver (Brandon) claimed unable to collect parcel, in fact tracker proved this is untrue, he went to wrong address, correct address on delivery info ignored. 6/1/2025 Second collection email from DPD received advising they arranged collection for 7/1/2025 , this failed to take place because DPD put the wrong address on delivery info 8 plus calls made to Customer Services.three promises given by agents that manager would call in one hour failed to materialise Record of all DPD staff ( including most unpleasant Maurisahia) )kept for complaint, also,CEO Elaine Kerrs office notified. Philip Donohoe

  2. Andrew Naylor ★☆☆☆☆

    Driver lost my parcel and DPD hadn't informed me. It was only when chasing them for a delivery window on the new date that it came to light. I then had to report it to the company I bought off. DPD apparently do absolutely nothing in such scenarios. Pretty abysmal all round.

  3. VitalLocks&Wellness ★☆☆☆☆

    Title: Extremely Disappointed with DPD UK’s Service I have had a highly frustrating and disappointing experience with DPD UK. Despite paying for a door-to-door delivery service from the UK to Pakistan, my package has not been delivered, and I have faced countless obstacles and delays throughout the process. DPD closed my case, claiming that I had voluntarily decided to hire a customs broker to handle the airport duties, which is absolutely not true. The courier company in Pakistan forced me into this situation by refusing to handle the customs clearance, even though I contracted DPD specifically for this purpose. As a result, I had to personally deal with a broker to prevent my package from being auctioned off by customs. DPD’s refusal to take responsibility for this breach of service and their closing of my case without any resolution is unacceptable. I have paid for a service that was never fulfilled, including insurance, and have received nothing but complications. Additionally, despite paying for expedited delivery (4-7 days), it has now been almost three weeks, and I still do not have my package. This company has failed to provide the service I paid for, and I am highly disappointed. I will be sharing my negative experience across all platforms to warn potential customers about the issues they might face if they use DPD UK.

  1. Bogdan Banaru ★☆☆☆☆

    Worst couriers ever. Since the 5th of February I’m trying to send a parcel with them, collection booked by the receiver, and the driver didn't show up. I had already 8 attempts and every time same message “Sorry we missed you, your DPD driver won't be back today. View your options here”, but no one show up. I’ve been at the address all day ( business address). Tried to speak with the local depot, very unfriendly customers support, ending by hanging off the phone.

  2. nina bains ★☆☆☆☆

    Absolutely shocking service right across the board. Driver stated he was unable to deliver as no one was available, he was delivering to a business, I have cctv footage of him not even leaving his van, then called customer service who are just as useless. Automated voicemail saying their closed at 5.15pm when the message says their open 8-6 Monday to Friday.

  3. Stavros Arvanitis ★☆☆☆☆

    They did 4 attempts to deliver...I was always there and waiting but It never happened...The fourth was a local drop off (off licence)...;they emailed that it's late and they lost the delivery date ..... Next day they emailed that it's delivered....after 3 weeks waiting. The guy at the shop he said he never got my package...then I tracked it on DPD app to find out that my package is returning back to seller. Clowns !

  1. Jessica Boyle ★☆☆☆☆

    RUINED A BIRTHDAY!!! I ordered my sister a birthday cake to be delivered to her home. We had recently lost both our grandparents within 3 months of each other, with the most recent occurring 3 weeks ago. So as a nice surprise I ordered her a cake. I got a confirmation email to say that it would be delivered on the 29th (the day before her birthday), I waited for the delivery window confirmation which didn't arrive. Waited all day and it didn't change, just said it was at the liverpool depot. Thenu around 6pm it changed to say they had a 1 day delay and it would now be delivered tomorrow. Tomorrow comes and I get an email saying it will be delivered today (the day of her birthday), again waiting for the delivery window email which never came. Worried it wasn't going to arrive I called DPD who reassured me that it would arrive that day. Surprise surprise it did not. Now it has ruined my sisters birthday after an already rubbish year. They are disgraceful. I would give 0 stars but that wasn't an option.

  2. Paul Wilson ★☆☆☆☆

    Do not use this company, parcels go missing and don't turn up,try ringing up to complain about this and you get passed on and on and on with no help whatsoever. Worst company dpd I have ever used ,you complain to dpd and they pass you on to dpd local who you can not speak to ,please avoid this company

  3. Deb Williams ★☆☆☆☆

    Waited in all day for a delivery before 12pm- on 19/11/22. I was working in my front garden from 9am until 3pm - no delivery now saying was delivered at 10:30am on 19/11/22. So is your driver a thief?? Or like the item invisible!! No help from DPD, but I do have the name of the driver from the Liverpool and Warrington branch. You asked me to rate him.. haha is that a joke! Watch how this doesn’t get posted.

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FAQs

What is the address of DPD Local UK?

DPD Local UK is located at Triumph Business Park, 1 Spitfire Rd, Liverpool L24 9BF, UK

What is the phone number of DPD Local UK?

You can contact DPD Local UK at +44 151 665 0211

How can I get to DPD Local UK?

You can find directions to DPD Local UK by following this map link

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