Superdrug

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Reviews

1. Paul G ★★★★★

   We were in Dudley and saw a sign in the Superdrug window for ear piercing. We popped in and the lady who greeted us was really helpful (unfortunately I didn't get her name, but she may have been in charge). She took time to explain the service and book us in for a piercing an hour later. When we returned the staff member recognised us and took us straight to the piercing area. She wasn't rushed and talked to our daughter directly, which made her feel very special. Soon after Amy joined her and they pierced our daughter's ears. There was no fuss, no drama and everything went well. This shop has great staff and they provided a brilliant service. Every person we encountered were lovely. Another point worth mentioning is that this store is pretty good for accessibility, no issues with my wheelchair at all.

   1 year ago
2. Stephanie Hanzel ★★★★★

   Great to take your children for ears picering my daughter had 2 lovely ladies do it and were a week in on Monday and her ears haven't swollen or even gone red. Very happy with the results

   1 year ago
3. Laz ★★★★★

   Always bargains to have and friendly staff

   almost 2 years ago

1. Vicky Bartlett ★☆☆☆☆

   Store’s got a good variety of English and American cosmetics and skincare, however the 1 star review is based on a recent experience in which I was accosted by 2 PCSO’s in the store who staff had radio called, because staff thought I had something to do with a spate of shop-lifting incidents. I gave over my details, paid for what I was buying and I got out of there. The incident, which lasted a few moments, and involved me being questioned, was humiliating. I’ve been into this store several times before, but I have NEVER stolen any item from any store, I know staff + the PCSO’s they contacted were only doing their jobs, but I feel they were far too quick to judge in this instance.

   almost 3 years ago
2. ObsessedWithWaterLooRoad ★☆☆☆☆

   Never again. Staff are out of order and have no manners! Honestly, a good shop but the people there ruin it.

   almost 3 years ago
3. Shafak “Big Moh” Mohammed ★★★★★

   Staff always on hand to point you in the right direction, hardly ever are there any stock issues and the final experience (checkout) is always via a pleasant and efficient staff member. Pity more shops aren't like this

   almost 4 years ago

1. Alanna Rutter ★☆☆☆☆

   Rude members of staff. This clown called Tim was spying on me and my child as we walked around the shop. Instead of being at the till (there was crows of people in the store), he was staring at me...When I was paying.., he approached us and in a very loud voice with unpleasant tone told me off for not taking a basket, said he was waiting to catch me stealing...…... I didn't see the basket. Didn't it occur to offer it and be helpful, Tim? The manager didn't understand my point either, she didn't even want to listen. Even if they had a point, but it's unacceptable to treat your customers this way. Bad customer service and unpleasant staff. I bought a lot of stuff and there was no thank you as you usually get in any other shop, only grumpy faces...(at Christmas time). Was I suspicious because I'm not English? Will never go there again.

   more 7 years ago
2. Anne-Marie Pugh ★★★★★

   This may be a small shop but the staff are so helpful. Went out of their way to search in storeroom for a product that was a little battered on the shelf. (Wanted as a present). Prices are excellent and the store always well maintained with full shelf replenishment . Great interaction with customers. Friendly and felt wanted as a customer. Will certainly be returning. Well done Dudley staff.

   more 9 years ago

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