Bikmo UK Deeside, Sandycroft

Reviews

1. James Stewart ★★★★★

   Had my bike stolen recently and Bikmo went above and beyond to soften the blow. The claiming process was straight forward and had the issue settled within a few days. One thing to note, when taking out insurance with Bikmo, the policy states a few "must-do's" in order to have a successful claim should something go wrong. Follow the policy as stated by Bikmo Insurance and you will have no issues.

   almost 8 months ago
2. Simon Banoub ★☆☆☆☆

   I had my bike insured with Bikmo (underwritten by Hiscox). It was locked up but stolen from a secure, purpose-built, fob-access cycle store at my office. My claim was refused — not because of the security, but because my employer pays for the storage subscription instead of me personally. The facility met every other part of their “cycle parking” definition. This feels like an unfair technicality. If you rely on employer-provided cycle storage, be aware you may not be covered even if it is purpose-built and secure. I've attached a photo of the storage that isn't considered a 'bike store' by Bikmo because of this technicality. (Following Bikmo's disingenuous reply here, I thought it would be instructive for those considering Bikmo to see the ACTUAL reply from them in their "final decision" correspondence. Important to note that the highlighting here is from Bikmo, so they are showing EXACTLY why they declined my claim, and it's to do with who pays for the storage. They conceded to me that every single other point was ok. The length of time it was there (not over two weeks, actually just under, while I was on holiday) is irrelevant, despite what they're trying to suggest here))

   almost 10 months ago
3. Andrew Owen ★★★★★

   The service provided by the team at Bikmo was second to none following my claim after a bike accident. They arranged, through a 3rd party company, for the bike to be collected, they sent a box to package the bike safely and it was then shipped for inspection of the accidental damage. After a week I was informed that the bike suffered structural damage and I would receive a pay out for the bike, including after market additional parts and costs for all of the damaged kit without any quibbles. Bikmo always communicated well, were informative and I was extremely pleased with the outcome. I would highly recommend Bikmo over other bike insurance companies due to their no quibble policy given you provide all the necessary evidence and documents to support your claim.

   almost 10 months ago

1. Rostislav Torgovnikov ★★★★★

   Great experience with Bikmo Team! Very professional and easy to deal with. My two 5-year-old bicycles were stolen from a locked communal area in Cambridge. The claim process took about a month — probably a bit longer than usual — as my case required extra confirmation (the thieves had cut through the bike rack, so there were no locks left). Despite that, communication was clear throughout, the process was smooth, and my claim was approved without issues. I had insured my bikes with all the accessories for their current new market value, and everything went exactly as agreed. Just note there’s a 10% excess if you choose a cash settlement — it’s clearly stated in the policy. I’m now ready to buy a new bike, and I’ll definitely be insuring it with Bikmo again.

   almost 11 months ago
2. William Reilly ★★★★★

   I'm very pleased with Bike Insurance from Bikmo. Great value insurance and it covers both the bike and accessories. I had two bikes on the policy and when I had my bike stolen recently it was such a simple hassle-free process to submit the claim, with it quickly being approved and transaction made. Thanks a lot Bikmo, I'd definitely recommend this with Bike theft the way it is.

   almost 11 months ago
3. Ricardo Marques ★★★★★

   Very quick response. My bike was taken from me while I was riding it. 1.5 weeks after I made the claim, I received 90% (10% are fees) of the total, damaged clothes, accessories and bike. It’s already frustrating that your belongings are taken from you, but at least you covered it with the money you paid. Isn’t cheap to have a bike insurance but fully recommend to have it. BIKMO is a great option and have a good deals. As there are many negative comments, Keep in mind you will need the have the correct locker, receipts of everything and evidences that you were using in you bike. Also, in case something happen, police report might help to speed up the process and prove it. Thanks

   almost 3 years ago

1. Jack Retallack ★★★★☆

   It took exactly a week from claim to approval, and the service was excellent. My advisor Ben even gave me some good advice about which bike to get next. Their online portal system is very easy to use too. Recommend.

   almost 3 years ago
2. Shulamit A ★☆☆☆☆

   I'm really struggling to get my claim completed. The company staff are very nice and did not make the claim process difficult. it's simply that they don't follow up on actions and you can't get through on the phone. It's taken weeks and weeks and there are so many unnecessary delays. They offer a good insurance package, but at this time are not delivering the service that customers need. It's a shame for a specialist company, and I wish them luck in addressing their problems. For now I recommend going elsewhere.

   almost 3 years ago
3. Anamul Hasan ★☆☆☆☆

   I would recommend not wasting money having insurance with them. A few months back I made insurance with them for my £1100 bike. Then unfortunately my bike has been stolen just in front of my apartment door whilst it was locked with two heavy locks. Then I claimed as per the procedure. I have shown every single document and proof to support my claim. After a few days, I got a phone call saying it was declined because of not having a silver quality lock where I was using 2 quality locks worth almost £100 together. That's really disappointing for me. They made the insurance in no time, no documents, No notable condition. But when my purpose came they made things complex

   almost 3 years ago

1. Keith McCarthy ★★★★★

   Don’t often need to make insurance claims and most previous claims have been through pet insurance and typically are a lengthy and quite exhausting process. Therefore, when I damaged the rim of my wheel on a pothole, I was a little anxious to what I thought would become another lengthy and exhaustive process to cover for accidental damage……… but how wrong was I. Straight from my first email, Bikmo we’re excellent and incredibly fast to respond. They walked me through the process painlessly and you could sense they really cared about getting the wheel fixed / replaced as quickly a possible. Cannot recommend Bikmo enough and they have changed my perception of what insurance should be. 5 stars out of 5 and only because there weren’t anymore to rate them. I have since shared my experience with many friends and riding buddies and recommended accordingly.

   almost 4 years ago

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