Dill & Sons Ltd Sheffield

Reviews

1. Paulina Sulkowska ★☆☆☆☆

   If I could, I'd give it zero stars.... It's a complete disaster. I was left without a washing machine for Christmas, having a disabled child with kidney and bladder problems at home. On the Friday before Christmas, an engineer from this company came to my house and I told him the washing machine wasn't working properly. He turned it on and off several times, looked out the window, said everything was fine, and then left. The washing machine broke down over Christmas to the point where I can't even use it. I have to hand wash it in the bathtub, asking neighbors and friends for help. This company is completely incompetent. This isn't the first time I've had contact with this company through my household appliance insurance. I don't recommend this company to anyone! One more piece of information - the washing machine broke down on Christmas Day and the engineer won't come until New Year's Eve - someone who has a disabled person under their care will understand that such a short period of time feels like an eternity, because for me, the washing machine is the most important appliance in the house.

   almost 7 months ago
2. Henna Hussain ★☆☆☆☆

   Appalling communication, expected an engineer to attend my property to fix my washing machine. The time that the engineer arrived I was busy as I have 2 children under 3 I have a ring Ring doorbell outside the property the engineer who waited approximately 2 mintues knocked once made one phone call and the left my property. Due to this I have called the number that was provided in which I was put through to this survice, I was questioned about what I was doing for me to not open my door I was talked above I was told I was dorepectful and shouted at. As a service and having service users that have issues or questions and queries if that is the manner of communication that is being reciprocated it is awful I can understand the review system on the website. Need to educate the staff with “positive communication” and if your having a bad day leave it at the door not towards your service users.

   almost 8 months ago
3. Anthony Brewis ★☆☆☆☆

   AVOID - worst experience ever. Would give zero if I could. Sent via D&G. Water leaking from door. Eng came and attitude not the best (and I’ve been a field eng). Took door seal off, no spare so put back on and not secured (didn’t tell us). Said part being ordered and didn’t confirm if we could use machine or not. Wife used the machine post visit water leaked all over floor and damaged kitchen unit. Came home to find metal band round seal loose. D&G now bringing Beko out. Can’t use machine as worse position and damage to kitchen. D&G rung them and they cancelled the job, told about complaint and damage and D&G said they didn’t care.

   almost 9 months ago

1. Jo Si ★☆☆☆☆

   I would give them a 0 if i could. Both Leeds and Sheffield customer service are absolutely terrible. So rude and unprofessional. Booked me in x 2 on a monday and on both occasions rang me up and said they couldn't do it and now suddenly they can't come out on a monday. I am only off on a monday. I have given them other times that i'm available and they can't accommodate that either. Spoke to Diane, customer service representative who talked over me and raised her voice-so rude. Nigel, service manager was meant to be ringing me back-2 days ago. I have rung x 2 today and apparently he is in very important meetings so can't ring me back.Absolutely appalled at their attitude. Avoid this company at all costs-I am going to go through rangemaster now and I'm hoping they have another repair company.

   almost 10 months ago
2. Libbie Waddleton ★☆☆☆☆

   Very friendly team but they came out to replace the salt dispenser and the new one didn't come with a seal, so they still installed it anyway as that's their policy, but it left a small leak in the dishwasher. They said I could still use it but when I filled the tray it woukd stop working and I didn't even get one wash out of it, so im now left with a broken dishwasher while they order the replacement seal when it was working before just not dishing up salt!

   almost 11 months ago
3. shahb786 ★☆☆☆☆

   Spoke to the most rude women on the phone.. with no manners! Absolute joke of a company of they employ people with no phone skills and rude when speaking to customers! Recommended anyone considering using this company not to! If they had an option of no star I'd be clicking that!

   almost 3 years ago

1. Barry Beagley ★☆☆☆☆

   Woman who answered the phone on 2 occasions was very patronising and rude, we were clearly an inconvenience. We had been without a washing machine for a week, we’d have expected some empathy not an attitude… They arrived on the 1st visit with wrong part and told us they would be back on 2 following days (on which we’d taken days off work). If Beko contract this company to fix your appliance, I would strongly suggest you request another contractor.

   almost 3 years ago
2. Steve Clark ★☆☆☆☆

   You have to add one star., but not worth that. The engineer turned up to repair a stuck in start button, he turned up laughed and said 'iv not got one. the company will be in touch, they will order one'. Why do you ring up and explain the problem and wait a week for them to do that. What shocking service. You should avoid these.

   almost 3 years ago
3. L R ★★★★★

   A huge thankyou to Nigel who came out and replaced the broken pump on my washing machine. He was a very pleasant and cheerful gentleman who fixed my washing machine in no time at all. I've also spoken several times to the ladies in the office to arrange/rearrange the appointment and have found them them all to be very friendly and helpful. My washing machine is still under warranty so this company was the chosen repair provided by the manufacturer. When my product is out of warranty I would use Dill & Sons again. I cannot comment on the other negative reviews but my own experience has been nothing but positive. It's a 10 out of 10 from me. Thankyou again for the fantastic service.

   almost 4 years ago

1. Emily Merritt ★★★★★

   As previously stated in other reviews, there are mixed reviews for this company so I was quite on edge when Domestic and General organised for them to come and repair my dishwasher. But, I literally can't fault them at all. The people I spoke to on the phone were lovely, the first guy who came out to diagnose the machine was a friendly young chap who knew what he was talking about. Some parts needed ordering (which they did) for the repair so about a week later when the parts arrived, another chap came to repair it, he also was friendly and fitted the new parts. It's been about two months since the repair and the machine is like new again. Highly recommend :)

   almost 4 years ago

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