Had to cancel membership, had email back and forth, then they purposely kept charging and ignored the cancellation
We bring our Grandson for swimming lessons every Tuesday at 5pm at Rossington pool and I have to say the swimming instructor is excellent. She really engages with the children and builds their confidence up.
This organisation is very very bad you cannot speak to anyone and yet they take your money quickly enough. The attitude of every one is just the same. I joined and due to ill health i had to leave. I was told i had to pay for a full year before this was possible. My year is now up and i am unable to speak to anyone regarding this matter.
Ice skating ok but they have the rudest staff I've ever come across !! We were told to wait a few minutes to be served while we watched him kick hell out of a vending machine.While serving us ,he had a go at me in front of my family for not telling him I had paid online and tried to charge me again.This man was a coach so should be setting an example to other staff .His attitude was disgusting!! Safe to say we will not be returning and wouldn't recommend
The gym that I went to overall was okay. It was lacking in equipment in some areas but overall not bad. Customer service however is awful. Every time I rang up to make a payment I got through within 15 minutes, but when phoning to cancel my membership I was on hold for 53 minutes and never got through. I rang the day before and couldn’t get through either. This is ridiculous. They are happy to answer if it’s to take money but other than that they are not bothered about answering.
This website is rubbish. Let’s you create an account but then you can’t login because it doesn’t let you set a password. Then it doesn’t let you enter a forgotten password, so you can’t reset it that way. It would be nice if DCLT showed at least some competence or professionalism.
Overall everything is fine, but I suggest to rebuild website, it's terrible, difficult to find what you're looking for, all the time redirecting to wrong place. Confirmation emails don't come sometimes. Apart from that very good place to spend time with family
Way too expensive now for gym use, with so many cheaper options with better facilities now across doncaster with more opening soon. They need to move away from this idea that having access to gyms across doncaster is a benefit and worth £30 a month. Most people, if not all just use the local gym, classes should be extra and £15 a month at most. JD makes dclt look awful from a value perspective and has better facilities too. Also with another gym opening at the old exercise for less site, I really don't understand the value perspective anymore. Along with no memberships for disability members even though by law they really should provide these or atleast make exceptions. Dclt has privatised your local fitness centre and made health and fitness into a corporate machine with no care for the community the sites sit within. I have a friend that is mentally disabled and when their health detoriated I interviened and asked to stop the membership, this was denied. Even though they said that you can cancel anytime to bad health. Took 4 months to get this cancelled for them with 34 emails sent and a letter to the Ed. Milliband. (local mp) All the while threats and debt collectors to a disabled vulnerable persons door. Be careful when signing up, this is a full credit agreement for the year value. If you don't pay they will harrass you as the agreement is not with Dclt but with a seperate finance company. No other gym does this, it's made this way to extract as much money as possible and ensure they get it with no way to cancel as after you sign you owe the money to the finance company not Dclt.
Gym facilities and staff at Adwick are excellent, only gripe is very poor telephone customer service. On hold for 30 minutes each time I call. If the online booking system was better designed to allow changes to bookings then you may get less calls into your switchboard and answer customer calls more swiftly.
Doncaster Culture & Leisure Trust is located at Dome, Bawtry Rd, Doncaster DN4 7PD, UK
You can contact Doncaster Culture & Leisure Trust at +44 1302 370777
You can find directions to Doncaster Culture & Leisure Trust by following this map link