Getting Personal Store in Wakefield

Reviews

1. Simon Perrers ★★★★★

   Purchased a few items for Christmas 2024, all looked great. Unfortunately one of the prosecco glasses arrived damaged and we were only a few days away from Christmas Day. I called the Customer Service Team and Gill was very professional, friendly and helpful on the phone and found the best way for me to reorder item and receive before Christmas day. Great products and service.

   1 year ago
2. Fly Smart ★☆☆☆☆

   I ordered a framed print with multiple photo uploads, and the quality was terrible. There are massive gaps between some photos, while others are crammed together with no spacing at all, even this photos were uploaded on the template of their website . The frame itself is also of poor quality. It’s shocking that such a poorly made product was even sent out. To make matters worse, there’s no option to return it. We essentially paid to be disappointed. Avoid this company if you value quality and good service.

   1 year ago
3. Paul Rich ★☆☆☆☆

   I now see why there are so many ratings of 1 for this company. Ordered a personalised glasses case for my wife to be, which arrived and was found to be faulty. Customer services said they could not provide a replacement (why? when you just sent me one I ordered) but stated they would initiate a full refund to me within 3 days. 2 weeks later and no response from my follow up email today (what a surprise), so it’s a good job I paid with my credit card which will ensure I receive the refund back for my insured purchase. Well done ‘getting personal team’ you have just alienated me and the 200 staff who work under me who I will tell about this experience in my store, of one of the largest companies globally that I work for as a Manager. Great way to do business!!!

   almost 2 years ago

1. Kirstin Slater ★☆☆☆☆

   I ordered personalised champagne flutes and when I received them the stem was broken on one. I have since sent two emails and have had no response. I tried the live chat which isn’t active and got a message telling me to email and I would receive a response within 24 hours! I very much doubt it as my two previous emails have gone unanswered. Poor service. Will not be ordering again. If this gets read, please contact me.

   almost 3 years ago
2. Scott Mills ★☆☆☆☆

   Terrible company. Do not use. Ordered a gift for a special occasion but the order never arrived. After a series of emails we were told that it had been returned to be sent out again yet the following email stated that it had been lost. Do not order if your item is for a special occasion. Now there is a picture of our family somewhere out there which we find most upsetting. Poor service by this company. We will not be using this company again.

   almost 3 years ago
3. Maria Rush ★★★★★

   My order came today, everything from beginning to now was amazing!!!! Kept well informed on status, the frame I got well…. Couldn’t of asked for better it is stunning!!! Highly recommend and the price for what I received was again amazing!!! Will definitely order more from here x

   almost 3 years ago

1. Nigel KIMBER ★★★★★

   Very happy with the locket I received. Good quality and the inscription looked good. Good delivery time too and regular updates telling me where my parcel was and when it would be delivered. Happy shopping experience for me.

   almost 3 years ago
2. Emma Marbella ★★★★★

   Ordered some things to send to my mum for Christmas. There was a problem with the order but I'm still going to give them a 5 star because they responded really fast and offered a solution. Customer service seems to be hard to come by these days but this company has good customer service. I have used this website a few times before as well so i recommend.

   almost 3 years ago
3. Evelyn Crocker ★★★★★

   I recently purchased a personalised mug with watercolour hearts for me, which had originally been given to me by a friend and sadly got broken a few days ago. It was quick and easy to find a replacement on your very clear website and I very much look forward to receiving the replacement. Thank you. I have also added to my basket three perfect Christmas gifts for my twin sister and am just waiting for an extra payment to come in before I I also place this order. I am so excited at how thrilled she will be when she receives them as they are so suited to her. Thank you.

   almost 3 years ago

1. Lina Liotisaitė ★★★★☆

   I've never used this company before so after reading so many negative reviews I was super worried that my order might not come until Xmas and I will have to do last minute shopping. Luckily the items came today (2 personalised cushions and a diary). The cushions look really good. Such a great Christmas present, quite pricey though. The diary looks okay. Didn't wow me. The quality seems good, however, it did look better online. Overall I am giving 4 stars. The service was good. They delivered the items as promised (by 21st December), also all the items were in perfect condition. Would definitely use this company again in the future.

   more 8 years ago

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