Talking Matters Sefton

Reviews

1. Chantelle Gurr ★☆☆☆☆

   All because I missed 3 appointments for genuine reasons iv been told basically I just be discharged so that is not helpful when you need someone to talk to so like they say if you want something done do it yourself iv cried over this because I really needed help.

   almost 3 months ago
2. Sharon Ball ★★☆☆☆

   Writing this review on behalf of a friend. They experienced a Very disappointing service. Initially referred for 6 sessions, and on 2 occasions the therapist did not attend, without giving prior notice and the final face to face was cancelled and replaced with a call. Re-referred back for higher intensity and after 7 months still waiting with no contact whatsoever. I appreciate that services are stretched but the you really do need to get the basics right.

   almost 8 months ago
3. melissa langton ★★★☆☆

   Self referred myself and it was going well. I had around 6 appointments. Managed to get antidepressants from my Dr thanks to talking therapies. The continued sessions just dramatically stopped though. After receiving 6 sessions, I've not had any cbt for 6 weeks now. No explanation as to why they have stopped. Definitely not 100% still, but can't seem to get back into the cbt. Mixed feelings if I'm totally honest. The lady I spoke to was called Jan. Really lovely and genuinely seemed to care. Unsure why she cancelled our on going cbt sessions.

   1 year ago

1. Annie Vincent ★★★★★

   It's awful that NHS Funding is being cut so much especially in mental health areas. However I have managed to go from 100mg to 50mg of Sertraline to no antidepressants at all at the moment. This is due to my counselling with Jessica who has been so kind, encouraging and supportive. Good luck with the rest of your course. Anthony who did the initial assessment was very compassionate and relatable too. Thank you both and also to the lovely reception team

   almost 2 years ago
2. Rebecca Robinson ★★☆☆☆

   I first was with this service when it was still Access Sefton and I'm still just as unhappy with the service now as I was 6-7 years ago. Since being under TMS my first therapist was lovely and genuinely seemed to care. She requested for me to be referred onto higher intensity CBT as we both believed it would be beneficial. I was happy to wait as I had suitable support networks in place should I need help and when I finally got the call from them to book my first appointment for my higher level CBT I was made up, even if it was a telephone appointment because they didn't have a single slot that worked around my working hours. I missed my appointment as in my area there is appalling signal so my phone didn't ring, I just got a voicemail. I emailed in within 10 minutes of getting said voicemail asking to rearrange. I got no response. I emailed in again 16 working days later which should've been more than enough to respond to my initial email to chase for a rearrangement and I've still yet to hear back off my initial email sent on 09/11/23. I wouldn't be as upset if someone had acknowledged my email, even if I had to be put back onto a waiting list. I've got no clue if I have even been discharged at this point, so I couldn't attempt to find a different therapist to go to as last time I checked I was told that nobody can take me on until I have been discharged. All I have to say is I'm glad I'm not in crisis and I truly do feel sorry for those who need this service more than I do who will, with no doubt, be experiencing the same issues.

   almost 2 years ago
3. Gábor Rajtik ★☆☆☆☆

   I had my first CBT session with someone named something random, which I think its a pseudonym to cover their backside. She stifled a few laughs and i felt extremely judged, i also don't think they have had the proper counselling training (the judgmental attitude and noseyness for their own curiosity gives it away) not to mention felt no more empathy than from anyone off the street. Noone named like my cbt therapist is on CBT register. I would avoid and go Community mental health services if you can, or private. As i feel in this form they do more harm than good. I have huge respect for properly trained therapists, whatever these people are, bring shame to the profession.

   almost 2 years ago

1. Aimee Taylor ★★★★★

   I really think this service helped me tremendously. Especially due to my therapist Elle C, who was beyond lovely every single session, I can’t express how amazing she was throughout the process. Not once did i feel uncomfortable when talking to her. She really helped me find coping mechanisms and feel overall better about myself. Massive thank you to her and to Talking Matters ❤️

   almost 2 years ago
2. nat b ★☆☆☆☆

   If I could rate 0 stars I would. Partner self referred in 2021, had an assessment and told a 6 month wait. 6 months later she followed up to be told they haven’t any records for her. Fast forward to 2023, nurse chased them up and she had an appointment within 7 days. Time off the appointment, no phone call. She had to call to be told the system is down and her counsellor would call shortly. The counsellor rang almost an hour late, saying todays session would have to be cancelled and not sure on next dates. Partner said this isn’t good enough, counsellor said “I will discharge you, that’s sound”. The service is an absolute joke! This service will (it hasn’t already) got blood on their hands and the amount of people they have let down.

   almost 2 years ago
3. Lucy Anne ★★★★★

   The therapy I had changed my life. I was struggling to leave the house, obsessing over thinking everyone was in danger all the time. Siobhan helped me so much, was so patient and caring. I got discharged today and I'm so proud of myself! Thank you!!!

   almost 3 years ago

1. Josh_ Wright ★☆☆☆☆

   Didn't even contact me for my first appointment which I confirmed. Received a letter prior saying they have tried contacting me when they never did, sounds like they couldn't be arsed to call. Happened to a friend too. Discharged myself from the service because they are let down.

   almost 3 years ago

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