After 6 years I am leaving! Incorrect tax figures. Never responding to queries. Overcharging me for their "service". Appalling! I would recommend anyone looking for a half competent firm give Brooksons a wide berth!
Worst accounting service ever. I wouldn't recommend Brookson to anyone. They calculated my corporation and personal tax figures incorrectly and it has taken over 6 weeks to resolve it. And this was after countless calls and emails to speak to them about it. No one seems to be able to take accountability for anything. As soon as a team member is away on holiday no one picks up their tasks. It's a complete mess.
The quality of service has declined dramatically over the last few years. Took over 3 months to provide professional clearance when moving and new accountant discovered many failings.
Avoid!! Stay away from Brookson! They’re a complete disaster! I was with Intouch Accounting for 11 years, and everything was great—smooth, professional, and dependable. But since Brookson took over, it’s been a total mess. This company is shockingly incompetent. If you care about your sanity, money, or business, avoid them at all costs! Their “Connect” portal is a glitchy, frustrating nightmare that feels like it was made by someone who doesn’t understand technology. It’s slow, clunky, and useless. Their customer service is just as bad—you can’t even talk to your accountant! Instead, you’re stuck dealing with clueless call center staff, automated emails, or endless transfers. Worst of all, they made huge mistakes with my year-end filings and VAT returns. I carefully checked and approved my accounts on their awful portal, but two months later, I found out through Companies House that Brookson submitted completely wrong numbers! These are serious errors that could’ve caused big problems. I can’t trust anything they do, so I’m constantly double-checking their work. Brookson has ruined a once-decent service. They’ve wasted my time, money, and caused me endless stress. I’m fed up with their excuses and mistakes. Find a competent accountant instead. Brookson doesn’t even deserve one star, but I had to give it because of the system.
Absolutely shambolic, I've been waiting 3 weeks for a response to a simple query. Multiple issues of errors over the years, have never been easy to contact. After paying these people for 12 years I've had enough and changing to another service provider.
I've been using their services for a while now and they've made my life so much easier. From handling my invoices and expenses to offering expert advice, Brookson One has got my back. The team is friendly, efficient and always willing to help. I love the seamless experience and would highly recommend Brookson One to any contractor or freelance worker. Give them a try you won't regret it!
We had a stress free experience with Brookson Financial when we sought our mortgage. Andrew and Connor were such great help, not only did they find us the best deal possible but they also made sure all the details were dealt with quickly and seamlessly. So glad to have chosen them, it was easy and straightforward – definitely recommend!
Steven Rouke has been my advisor and he's been brilliant while looking after my case. His knowledge has been invaluable and his support has made running my limited company a lot easier than going it alone. He's always been available to answer any queries I have and I'd definitely recommend Brookson to anybody looking for a reliable accountancy service.
I've recently started consulting and had been apprehensive about starting a limited company without any prior experience or knowledge in the area. The advisory team at Brookson were really helpful, explained every step of the process and helped me to gain a clear understanding of the information and details I need to provide and why. So far it's been very stress-free and any initial worries I had have been allayed.
Just had a great experience with Brookson, and felt it needed a review. I'm a new limited contractor, and the setup process was really straightforward. The staff who I spoke to throughout were friendly and knowledgeable, and they went above and beyond to make sure I understood everything. I'm really grateful for their help in getting me set up and ready to go
Brookson One is located at Centre Park, 320 Firecrest Ct, Warrington WA1 1RG, UK
You can contact Brookson One at +44 800 230 0213
You can find directions to Brookson One by following this map link