I have updated my score and review as they pulled out the stops to process my pension after problems in their process. I very much appreciate this and I hope they improve their lines of communication and process for their clients. But credit and sincere thanks for your efforts to make good.
My husband has been trying for 18 months to get his pension. Wrong information keeps getting sent to him. Numerous phone calls to try and sort out their errors and hey ho wrong information sent again. No one in this company knows what they are doing, they are an absolute disgrace. Still not received his pension
As per other reviews this Company is a shambles and has appalling customer service. I am 4 months in trying to get my pension sorted out as mu husband had a RTA and need it due finances but even after raising a complaint and pointing out the urgency nothing seems to be happening!! Communication is ridiculous and I agree as per previous Company NOT fit for service!
After 4 days of sending webforms, which it seems no one could read correctly. Goodness knows how many telephone calls, just to get fobbed off. I finally found someone, who actually gave excellent customer service and sorted my issue in 2 mins. Bit of advice here guys. Ditch the nonsensical Web forms and employ more of the type of person I eventually spoke to. 4 days to change a mobile phone number in order to access my pension account is laughably poor.
Can't believe how difficult it is to speak to anyone at this firm. I have paid for a redemption statement from my work pension plan, and been told it will take 20 working days just to push a button what is that all about
Absolutely disgraceful customer service and a process that is not fit for service. Spouse beneficiary still not paid 6 months pensions in spite of receiving all relevant documentation requested. The call staff are rude and lacking in knowledge. My mother expected my father to receive her pension after she died, he is still waiting after 6 months. Mercer, the company who leave pensioners in financial difficulties because they are incompetent. I advise that anyone moves their pension or financial matters elsewhere.
Mercer is located at No. 4 St Paul's Square, Old Hall St, Liverpool L3 9SJ, UK
You can contact Mercer at +44 151 236 9771
You can find directions to Mercer by following this map link