Customer Service, isn't great poor responses to email when you get them. Call back system doesn't work. Don't follow own procedures. The procedures the do have a long winded and inefficient. I was forced to use them by new agency wouldn't do so by choice
Adam has been lovely throughout and so helpful with the process, even when I phoned back a few days later as an issue with uploading, he was more than happy to help and went over and above to make sure all was in order
I am extremely happy with the services received from Workwell so far. Every person I spoke to was professional, helpful and dealt with my queries promptly. I really appreciate the fact I get text message a day before the payday to reconfirm all details of work/rate is correct and payslip is clear to understand. Thank you once again Workwell and keep up the great work you do as a team.
Customer Service is beyond terrible. I tried calling them this morning at 9:00am and it said I was 16th in queue and I requested a callback. It’s now 1pm (4 hours later) and they still haven’t called back. I’m upset because the company I work for forced me to choose a new umbrella and WorkWell was one of them, my previous umbrella had amazing customer service. Now I’m stuck dealing with this and no solutions in sight, besides potentially changing to one of the other options. If you want efficiency in addressing your needs, steer clear.
I work within the payroll team of a recruitment agency, we have used Crest for a number of years and my experience has been fantastic, they are great to work with. We mainly deal with Paula from the payments team, and we always receive outstanding service and great communication from her. She is always very proactive and thorough; and will always contact us to clarify anything she is uncertain about to ensure accurate processing. Invoices are sent promptly, and we can always rely on them being accurate. Highly recommend using Crest Plus.
I love Crest. Every week receive a message to confirm they received my hrs, how many and what rate. They send me a message to inform me how much I'm going to get paid and when. And I get paid every Friday morning without any delays. I worked with other umbrella companies but they are awesome.
I work for a recruitment agency who have worked with Crest Plus for a number of years and they've always been great. Our account manager Chris Wilde is always especially helpful, professional and overall fab! He goes above and beyond to ensure my queries are dealt with promptly and my contractors experience a 5* service.
Crest Plus has been really good to me. The people who answer the phones have always done their best to get me the help I need, but today I managed to get through to a VERY kind gentleman who helped explain what I would need for referencing. He provided me with the correct format of cover letter, went above and beyond to get me what I needed. Thus far, every experience I've had with them has been above and beyond great. The staff are helpful and friendly. I'm quite pleased with Crest as my Umbrella.
Crest Plus is located at International House, Business Park, Kingsfield Ct, Chester CH4 9RF, UK
You can contact Crest Plus at +44 1244 684700
You can find directions to Crest Plus by following this map link