Thomas Sabo Jewelry Store in Ellesmere Port

Reviews

1. Blaine McFadzean ★★★★★

   From the moment I walked into the store, the customer service at Thomas Sabo was genuinely exceptional. Lillian & Rachael were warm, professional, and immediately made me feel comfortable — no awkward hovering, no sales pressure, just proper, attentive service done right. Special should put to Gail and Kate from previous visits as they re the reason we keep coming back and leaving bankrupt. But im a good way They took the time to really listen to what I was looking for, offered thoughtful recommendations, and explained the pieces clearly without making it feel rushed or transactional. Their product knowledge was spot on, and they were more than happy to answer questions, give honest opinions, and help me make the right choice rather than just the most expensive one. What stood out most was how personal the experience felt. The team were patient, friendly, and clearly proud of the brand and the quality they offer. It felt like a luxury experience without any of the usual snobbery that sometimes comes with it — refreshing and appreciated. Overall, the staff went above and beyond to make the visit enjoyable, relaxed, and memorable. This is exactly the level of service that keeps customers coming back. Huge credit to the team — absolutely outstanding.

   almost 7 months ago
2. Samantha Clewes ★★★★★

   We visited Thomas Sabo at Cheshire Oaks today, and Mel was absolutely wonderful—so friendly, helpful, and attentive. Providing options for different pieces and ordering a specific piece of jewellery for home delivery. She really made our shopping experience with Thomas Sabo a great one!

   almost 8 months ago
3. Robert Taylor ★★★★★

   I visited the Cheshire Oaks store on the 1st December. I was assisted in my purchase by a really professional store assistant called Kate. She really knew her stuff. She presented me with various necklaces and pendent combinations until I found the perfect match for a Christmas present that felt just right for the person it was intended for. Kate was polite, courteous and professional throughout. Without error assistance, I don’t think I would’ve picked this beautiful a gift. She is a really credit to the organisation and definitely deserves this recognition. I’ve been purchasing Thomas Sabo jewellery for a long time and this experience in Cheshire Oaks thanks to Kate was by far the best to date.

   almost 8 months ago

1. Janis Malbon ★★★★★

   My partner and I were in Thomas Sabo today to find a Christmas present. A lovely lady named Mel helped us from the moment we walked in. She was kind, professional, extremely knowledgeable and shared her suggestions of products after we explained what we thought we were looking for. She allowed us to see items instore for ourselves, she showed us the Thomas Sabo catalog of things available, made sure sizes were ok, asked questions, made us completely comfortable. She was brilliant. We left with two beautiful purchases and would definitely recommend her customer service. Thank you Mel. We will absolutely be back another day.

   almost 8 months ago
2. Deb Dev ★★★★★

   Got my Thomas Sabo fix today, visited their Cheshire Oaks store ( which is my favourite) and there was an offer on!!! Assisted by the lovely Mel I did a LOT of Christmas shopping! More than I expected as Mel is an amazing sales woman but never pushy! It was a pleasure to spend £207.00 as I got so much for my money!! Even treated myself and my Granddaughter to matching bracelets and these were definitely NOT on my list! Can't wait for my next visit! Thank you Mel!!

   almost 11 months ago
3. Di Smith ★★★★★

   Went into the store last week as I felt like treating myself. Mel was amazing. She was attentive and friendly. She really helped me find what I was looking for even though I didn’t know what that was! Her own jewellery looked great so that inspired me! Thank you Mel. I hope you’re in next time we come over.

   almost 3 years ago

1. LA ★☆☆☆☆

   Shocked and very disappointed at the service we received from a lady, or lack off. I wanted a particular size of ring and initially she was helpful then service went down hill fast to the point of being very rude. The ring she got out didn’t seem to fit like my own, she didn’t t seem interested in sizing or comparing the rings just a shrug of the shoulders, but she did do it in the end. She then turned away from us and started talking to another customer cutting right over us and basically shutting us down as appeared she could not be bothered serving us. We have spent a lot here over time and this Christmas too. Would have taken everything back is the items hadn’t been worn. Always received amazing service with a smile here but there is always one which lets it down but this is a big time let down. Never go back now, service was just rude and made to feel like a total inconvenience

   almost 3 years ago
2. Ellie Kidd ★★★★★

   the team in this store are always helpful and welcoming i now almost exclusively buy from this store because the team are always amazing and never make you feel rushed or ignore you!

   almost 3 years ago
3. Lesley Morning ★★★★★

   What a lovely store this is , A lovely lady called Mel helped us find exactly what we were looking for , nothing was to much trouble , we felt so welcome, will definitely be back , thankyou Mel .

   almost 3 years ago

1. Rachel Wells ★★★★★

   Just wanted to say how excellent the service I received today was. Belle was unbelievably helpful and patient and the bracelet we eventually chose is beautiful and the engraving is perfect. Will definitely be back and highly recommend. Please pass on my thanks to the lovely staff members you have.

   almost 3 years ago

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