Mococo Jewelry Store in Mold

Reviews

1. Della Jones ★★★☆☆

   First year as an official blended family so wanted to make sure both my daughter and step daughter were treated equally. A week before this Christmas I ordered 2 Clogau gifts, thrilled to find Free gifts with the order (1 from Clogau & 1 from Mococo with spending +£200). Website said collection in 24hrs unless notified @ time of order, so waiting for collection notification. No email so telephoned late on Friday to ask if there was an issue. Told due to Christmas it would be Monday which meant my sister would have to collect for me instead Monday came and still no email. She popped into Store after lunch and was told by one of the assistants it wasn’t processed. Feeling like there was an issue, she asked if everything was ok & ready for processing, the assistant kept giving the ‘not processed yet’ answer. Due to my sisters niggling doubt, I telephoned the Customer service to check if everything was ok, only to find out one item was not in stock & after leaving it with the CS lady for an hour or so I was told it would be couriered in overnight to Mold from Manchester (fantasitc - thank you). I do wonder if we didnt ask/check would I have been told Sorry at the very last minute before Christmas and unable to buy it in another Store (That I don’t know). My sister eventually collected the 2 main & the 2 free gifts (Already gift wrapped and looking beautiful). Thank goodness she opened the boxes to check the order was right when she got home. The free Mococo bracelet was missing … just an empty box. Another trip to Store after yet another telephone call with Customer service. The lady on the telephone was so kind and helpful – thank you to her. Store were very apologetic and it was all sorted. I know its Christmas & everyone is really busy but an honest answer to why the order hadn’t been processed in the first place, also if the boxes had been checked before wrapping, it would’ve been so much easier. Although it was a bit of a drama, the Gifts are lovely & my sister is amazing for checking and sorting for me.

   almost 7 months ago
2. R C ★★★★★

   Ordered a gorgeous Uno de 50 body chain that was at a good price and saving any hassle of import duty etc as it's a Spanish brand. Spoke to Hannah (a huge advantage to actually be able to talk to a human being!) and she kindly expedited delivery for me. Really pleased with product and service. Will buy again as they stock great and unusual brands. Thank you so much Hannah for your outstanding customer service. Absolutely delighted with this unique body chain.

   almost 8 months ago
3. Margaret Hosie ★★★★★

   I purchased a 3 in one Chlo bo bracelet on line. When it arrived the box was ripped, I was so disappointed as It was a present for a member of my staff. I spoke to a representative of Chlo bo on chatline, she was absolute brilliant. I went into the Mold store, and the young ladies attitude that I spoke to was indeed so polite, caring and professional, Every time I go into the Mold store, they are always so very patient, they don't rush you, they always go over and above to help you. A million thank yous. M.Hosie

   almost 9 months ago

1. Cher De ★★★★★

   Bought this online. The packaging was so cute – it even came with a gift bag and a little chocolate! The entire package had the most divine perfume scent, which made the unboxing feel extra special. It felt like a very personable touch. Would 100% recommend and I cannot wait to buy more! ✨

   almost 11 months ago
2. Alison Williams ★★★★★

   We’ve just picked up our Colgau gold wedding rings and are delighted. They were more than 50% off as well so very impressed. Thanks very much!

   almost 3 years ago
3. Christine Hall ★★★★★

   Lovely, helpful friendly staff. Great selection of jewellery. Win win.

   almost 4 years ago

1. Susan Rogers ★★★★★

   Went in to buy niece a birthday pressie. Had no idea what to get. Lady in the shop was very polite and helpful and we found the perfect gift. Would certainly go back again.

   more 6 years ago
2. MartinBoxJones ★★★★★

   Customer services at it's best, gutted I can't remember the ladies name, the lady took time to ask me what I was looking for, then suggested many options and really engaged with me, we came up with a fabulous birthday present for my niece and I'll be back for sure. If you want jewelry come here, they have a great shop full of style and prices. Warning you'll spend money :)

   more 6 years ago
3. Samantha Oulton ★★★★★

   Came in with my mum to choose my birthday present. The young sales assistant was very helpful and extremely patient with my indecisions. Thank you for all your help and I'm sure my mum made a very quick choice ☺

   more 8 years ago

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