When i reached there they said you don't have any booking with us.we spent 4 hours in reception to call alpharooms to sortout.totally rubish
DO NOT USE. Cancelled hotel in Spain I booked 9 months earlier, 3 days before arrival, for no apparent reason. Didn't tell me, found out at hotel. Hour on the phone. No explanation. Best they could do is refund me. Over a week later, still no refund... Used numerous times before, never again, I expect them to go bust any minute.
Booked seven nights through alpharooms at Alpha Apartments, arrived at 03:00 to find the apartments cordoned off with builders barriers. Helpline not open until 09:00 so managed to find another room and had to pay £150. After two hours on the phone to the emergency team (most of the time on hold) they hung up on us after saying it’s not their problem, we have to find alternative accommodation and pay for it. They will refund the money In two days time. How can an established company leave people abroad with no accommodation , the place was a building site, worst thing is that the hotel is still advertised as available. So it cost us £150 For last night and an extra five hundred pounds on top of what we have already paid. Huge stress and zero customer service or care. They have hundreds of hotels in the area why not transfer us to one of those. Don’t ever book with these people, we’re going all the way with this complaint and will be getting as much publicity as possible. Shocking and sad, never use Alpha rooms .
Made booking on 3.5.21 because the website said free cancellations until 2 weeks before departure date of 15.08.21 I have called 2 times to cancel (22.05.2021 and 29.05.2021) and have been promised both times that I would get a confirmation email regarding the cancellation within 48 hours. Did not happen either time so had to cancel my card to avoid them taking any further money. Rejected the offer of a credit note and said I was happy to wait for a refund but this still hasn't happened so I will be calling a third time tomorrow.
Made booking on 3.5.21 because the website said free cancellations until 2 weeks before departure date of 15.08.21 I have called 2 times to cancel (22.05.2021 and 29.05.2021) and have been promised both times that I would get a confirmation email regarding the cancellation within 48 hours. Did not happen either time so had to cancel my card to avoid them taking any further money. Rejected the offer of a credit note and said I was happy to wait for a refund but this still hasn't happened so I will be calling a third time tomorrow.
Needed to discuss my options regarding hotel booking as government had changed guidelines on visiting Spain. Amanda on the online chat responded very quickly and professionally dealt with my query. I was offered the option of cancelling the booking and being issued a credit note once the hotel accepts the cancellation. This was as good an outcome that I could expect and I was happy to accept the offer. The only reason I have not given five stars is because I have not been given the credit note immediately and will have to wait for it all to be processed.
5 stars, beautiful hotel High Beach Boutique Hotel, shuttle service, everything well planned, for me everything I wanted was done, thank you Alpharoom, next year I'm in the same place
5 stars, beautiful hotel High Beach Boutique Hotel, shuttle service, everything well planned, for me everything I wanted was done, thank you Alpharoom, next year I'm in the same place
I booked a hotel with this company & unbeknown to me my friend had also booked the hotel. I paid £1 deposit and attempted to cancel within a few hours but I had no confirmation this had worked. The next day I logged on and attempted to cancelled again & this time I got confirmation the company had received it. I was then emailed & told I would be charged £30 per person for the cancellation. This was not made clear when the offer to pay £1 deposit was made on the website. Furthermore my friend who booked exactly the same room through exactly the same site within 30 minutes of my booking was charged over £200 less.
alpharooms.com is located at 2 Vine St, Uxbridge UB8 1QE, UK
You can contact alpharooms.com at +44 20 3001 0109
You can find directions to alpharooms.com by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents