Superdrug Store in Bearwood, Smethwick

Reviews

1. Renay M ★☆☆☆☆

   Really poor experience at this specific store. The “store manager” had a hostile attitude from the jump. No basic customer service (no greeting, no smile, no thank you), and made me feel very uncomfortable. Even after I apologised for my mistake during the click and collect process and stated I don’t mind waiting or coming back, she treated me with complete rudeness — gave off discriminatory vibes.

   1 year ago
2. Angel ★★★★★

   I had such a great experience at Superdrug! One of the Asian girls helped me today to pick out the right makeup for me, and she was honestly so sweet and helpful. Last time, the other girl helped me choose as well, and both times they took their time, gave great advice, and really made me feel comfortable. The staff that work here are honestly so nice and sweet – they really go out of their way to help customers, and I’ve always had a good experience with them. It makes such a difference when you feel welcomed and supported while shopping. The store is always full of a great variety of products, and I always leave happy with what I’ve bought. I’ll definitely keep coming back and would highly recommend this Superdrug to others!

   1 year ago
3. Caitlin Doherty ★★☆☆☆

   I understand its very hot to work on this weather but one female staff member, had her superdrug t-shirt lifted up showing her tummy which I think was very unprofessional When I arrived at the till I was told very abruptly by a lady in a black jacket to go to the bottom till with no manners at all. When my product was scanned the girl with her top lifted, threw it down and just assumed I was paying by card. Not friendly at all.

   1 year ago

1. Jacqueline Watton ★☆☆☆☆

   I came into the store several months ago with my granddaughter in a boggu. Stock all over the floor and which ever way I went I could not get through without moving stock, a real health and safety concern. Returned to the store Friday 2nd May and initially things looked better and stock was in boxes that were piled up on each other by pillars so not obstructing the aisles. I turned a corner and there were more piked stock boxes, had a bouquet of flowers in my left hand so did not see a lone box left in the aisle. I went flying into adjacent shelving. I badly twisted my back and banged my arm and only a customer came to check if I was okay after the crash. I pointed out to the staff that the box was a hazzard and they said they knew. Luckily I have tough bones, I had a swelling on my arm yesterday but thankfully bruising has come out today and my back is just sore. So dangerous and I do not intend to leave it there as someone could get seriously injured.

   1 year ago
2. F 30 ★☆☆☆☆

   A few incidents. - shop is supposed to open at 9am. I went at 9.05am and shutters were up. I could see through the window a young girl on her phone who had the cheek to come over and say shop wasn't open yet. I was in a rush so went elsewhere. - ordered something for click and collect with 30min turnaround. Heard nothing until 3 days later with an email saying they've cancelled the order. Why take the order if the item is not in stocks? And why did I have to wait 3 days to be notified? I'll be using the Harborne branch instead from now on.

   almost 3 years ago
3. LAILA OSMAN ★☆☆☆☆

   They are very unprofessional they don't help at all

   almost 3 years ago

1. Nwoffiah cecilia ★★★★★

   Super drug Bearwood is super cool with very nice attendants and items well labeled for easy identification.

   almost 3 years ago
2. Mila Nath ★★★★★

   Amazing customer service provided by Janet, Hannah and Tim. Got what I needed and more! Thank you for making my visit such a memeroble experience

   almost 4 years ago
3. Del Robinson ★★★★★

   Excellent quality product at a affordable price range.. Got a large size hand sanitizer for a snitch. At the cost of one pound.. A good store to pick up budget toiletries.. I will be visiting the store over the Christmas period..

   almost 4 years ago

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