They sent me a message that our pick up time is 6.55 nad finally the driver came one hour later. He was schocked that we didn’t know about new arrival hour. Additionally, we had to wait extra 15 mins and almost we lost our flight. Zero answer when we called on „special emergency number”
Absolutely awful service. Our flight was from terminal one in Barcelona, our driver asked us and we said twice that it was terminal one and when asked what airlines, he agreed terminal one. He then proceeded to drop us off at terminal 2! We had an hour till boarding started and when we explained this, he pointed at the shuttle bus! What a moron. His rudeness and incapability to get us there correctly caused extreme stress. Don’t use this service as we almost missed our flight.
I booked through Travel Republic for my holiday in Zanzibar. The transfer just didn’t show up. I don’t really know what else to say. So I paid for a private taxi again. They also don’t amend booking dates for flight delays and missed connections even with notice. I had to pay again for a private taxi. Overall, I paid $125 and £104 for transfers.
No show….. Book this service in Barcelona for a ride to the airport. It was booked for 7:45 and the driver didn’t show. I sent a dispute trying to get a refund. I received a email back saying the driver showed and they would not be refunding my money. We were outside waiting 15 minutes before the pickup and waited for 25 minutes after.
This company was used to arrange transport for airport transfers on a recent trip to Tenerife. Airport to hotel was fine but on the day we were to be picked up from the hotel to the airport we arrived at our pick up point 15 minutes prior to our pick up time, we waited and waited we called the emergency number given if our ride didn’t turn up, and it just rang out no one picked up til after 9am (hardly an emergency number!) we were then advised we had been missed and was told to take a taxi and ensure we got a receipt to claim the money back. On arrival we went to the relevant kiosk (17) and produced our receipt for refund, head office were contacted by the kiosk chap and they advised that they were aware of the issues and to email the receipt to them and they would reimburse as no cash was kept onsite. Email sent on returning home and email received back stating our e-tickets was resolved and no further action could be taken as we booked through a travel agent! What a joke! This company is clearly not reliable and will take money for services not provided avoid at all cost! Very poor service and staff lie to your face.
Absolutely useless,couldn't reconfirm return pick up because of recorded message telling me wrong date and time. Had to make other arrangements for return to airport. Was extremely upset and worried,will not use hoppa again.
TERRIBLE SERVICE!! AVOID 100%!! 160EUR FOR A NO SHOW OF THE TAXI DRIVER AND THE CUSTOMER SERVICE IS EVEN WORSE. AFTER ALL DOCUMENTATION PROVIDED, THEY SIMPLY REFUSED REFUND. WATCH OUT ! BE CAREFUL !
Absolutely disgraceful. Cancelled our transfer without informing us..still took our money and then wouldn't refund us even though the transfers had been cancelled.. shocking company and their customer service is only via online chat or email.. apparently there is no one answering phones anymore due to the coronavirus..hmm
Worst customer service. Booked a holiday with a travel agency where Hoppa Go was responsible for the transfers from the Airport to Hotel and viceversa. On the departure day I have received a phone call from Hoppa Go representative to confirm my booking but at the Airport there was no one waiting for us. Called the local emergency number just to find out Hoppa Go didn't payed for our transfers so we were just left stranded in the Airport. We had to hire private taxi to travel to the hotel and back to the airport. I have written an email to Hoppa Go asking what happend and they simply replied they have cancelled my bookings and to address my issue with the travel agent. No excuses, no empathy for letting us stranded in a foreign country. Absolutely disgusting. Never ever again we will use their services.
The transfer shuttle firstly dropped us off at the incorrect hotel, even though we insisted to to the driver this is the wrong hotel he kept saying it was correct. When we went to check in to was the incorrect hotel. When our holiday finished our transfer was 45 minutes late. NEVER USE THIS COMPANY TO BOOK WITH. if this came as a part of a package holiday I would highly recommend arranging your own transfer as this company has totally failed in providing the service they had promised.
HoppaGo is located at 6th Floor, Crown House, One Crown Square, Church St E, Woking GU21 6HR, UK
You can contact HoppaGo at +44 1483 804808
You can find directions to HoppaGo by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents