LycaFly Travel Agency in Wembley

Reviews

1. Steven Byer ★☆☆☆☆

   Cancelled my ticket without notice Entire holiday was ruined

   almost 9 months ago
2. Tanya Withanage ★☆☆☆☆

   Horrendous - fraud company - took 1440 to tell me they’d fly me elsewhere not my paid for destination then started bullying me and calling my my phone to harass me once I called them out for being fraidsers - DO NOT BOOK HERE you will lose your money

   almost 11 months ago
3. Pritesh ★☆☆☆☆

   I had booked my flight to Mumbai with Air India via Lycafly, six months before my scheduled departure. Unfortunately, the COVID-19 pandemic occurred just before my flight date, and I contacted Lycafly to find out about my options. The representative informed me that my flight had not been cancelled yet, and if it was cancelled, I wouldn't be entitled to a refund. They advised me to cancel my flight to receive a partial refund for the flight tax. However, I later found out that this advice was wrong. Had I not cancelled my flight and AI cancelled it, I would have been entitled to a full refund. The flight was eventually cancelled by Air India, which Lycafly had expected. I only received a part of the partial refund that I was promised by Lycafly, and I have been chasing payment of £117.27 for the remaining amount. I have sent at least six emails and made countless calls to follow up, but I have not received any response from Lycafly. The last person I spoke to was Mark Jones, also known as Dushyant Mudgal. He promised to get back to me in 10 working days, but it has been six months since then, and I have not received any response, even after CC'ing him on emails. It is important to note that Lycafly did not cancel my flight, and they received a full refund, but only gave me a part of the partial refund that I was promised. I have posted a review on trustpilot and await their response.

   almost 2 years ago

1. Valanka Costa ★★★★★

   I always book through lycafly online website..get good deals

   almost 3 years ago
2. valentina fernandes ★☆☆☆☆

   Lycafly provide the worst service one could ever have. During covid times when there were direct flights and they had to cancel it, they called to say that the change of fare would cost per person £40 which is some tax but it was actually their commission. We asked for a written email confirming the same which they could not send us as there was no such tax. They are big time liars with very poor service. A total scam. Would request people never to book from this scamters.

   almost 4 years ago
3. vmk vmk ★☆☆☆☆

   I booked tickets, due to covid the flights were cancelled. Lycafly deducted £1500 from me by giving excuses. They refunded the money back after 8 months of only £1300 out of £2800. They are not refunding the full money back to me. I am very disappointed. As per the rules of Airlines, if airlines cancel the flights because of covid customers should get the full refund. I will be making the further complain to the relavant body. Do not ever book with Lycafly as you will definetly loose your money. The staff are very rude. When i asked for my refund, i was pushed to agree on their terms via email as threatned me that they will not pay any refund if i do not agree on their terms. They were not agreeing to refund me even £1300 even if i do not agree the terms via email.

   almost 4 years ago

1. Paul Crilly ★☆☆☆☆

   I booked and paid for a flight in June 2020 which was cancelled due to covid after numerous phone calls and emails i have still not received a refund.this is Despite them stating on their website that all payments are held in trust until you complete your trip.i would not recommend this company.customer service is awful.update 03/08/2020 I have still not had a refund or any updates or contact from this company 18 months on.DO Not USE THIS COMPANY. Update. 05/10/2021 I have still not been refunded, they have used every excuse in the book not to refund me, worse travel company I have ever had the misfortune to deal with, customer service is appalling.Warning. Do not use this ripoff outfit.

   almost 4 years ago
2. Deepak Verlekar ★☆☆☆☆

   Lycafly is not trustworthy, I have booked my flights in Jan 2020, flight date May 2020, my booking was cancelled due to covid-19 travel restrictions to India from UK. I have been chasing Lycafly more than 1 year for my refund and still my refund is not been processed. I only get assurances but the refund is not processed. Do not book tickets with Lycafly is a fake agency where they charge cancellation fees and then refund amount which should had been refunded is being held. Airlines have refunded full refunds to their agents and Lycafly is making money out of peoples undue circumstances of Covid-19 scenario. I would not even give 1 star. Unfortunately Google should been having system of under rating as well.

   almost 5 years ago

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