Travelpack

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Reviews

1. Helen Gorman ★☆☆☆☆

   We used Travelpack for our Route 66 trip in October – a holiday of a lifetime that cost us thousands of pounds, money we had saved for a long time. Several of the hotels they booked for us were completely unacceptable and, frankly, felt unsafe. These were not budget hotels as part of an agreed compromise, but cheap motels with consistently terrible online reviews, clear safety concerns, and extremely unsavoury surroundings. One property had: • Sex workers openly operating on site • Drug use visible around the premises • Guests wearing ankle tags • Bullet-proof glass at reception, where check-in was done through a partition – clearly indicating a dangerous location At another hotel, the doors looked as though they had previously been kicked in, and we genuinely feared for our safety. As a result, we had no choice but to book and pay for two alternative hotels ourselves, purely to protect our wellbeing. Despite taking thousands of pounds from us, Travelpack appear to have prioritised profit over basic safety and quality, placing us in accommodation with low ratings and appalling reviews that were easily discoverable before booking. We have repeatedly emailed and called Travelpack. We were told to wait 28 days for a response, during which they implied we were exaggerating or lying until we provided photographic evidence. Once the evidence was supplied, all communication stopped. This experience has been deeply upsetting and has tainted what should have been a once-in-a-lifetime trip. We will not let this matter drop and are now escalating the complaint to ABTA and ATOL. Avoid this company. Their communication is appalling, their handling of complaints is dismissive, and they take your money only to place you in substandard, unsafe accommodation and then ignore you. Shocking from start to finish.

   1 month ago
2. Ela Mistry ★★★★★

   I would like to sincerely thank Sunny Singh and his team for organising an exceptional holiday to Rishikesh and Ayodhya. Having previously used Sunny’s services for other visits to India, I am pleased to confirm that the level of service was consistently outstanding. Sunny ensured that the entire itinerary was tailored to our specific requirements. Throughout the trip, all staff members were courteous and helpful, and the transportation and accommodation arrangements were of the highest standard. We also coordinated activities with the representative and driver, who managed all arrangements efficiently. I would wholeheartedly recommend Sunny and his team for anyone planning their next journey to India. I look forward to working with Sunny again on my future trips.

   almost 3 months ago
3. Shaheel Tulsidas ★★★★★

   I had an excellent experience booking my flight to Mauritius with Travelpack. Kian handled everything and was super helpful in finding the best option for my trip. I will definitely use Travelpack again. Great service!

   almost 4 months ago

1. Reema Morjaria ★★★★★

   Travelpack and it's entire team is exceptionally brilliant. I have secured so many bookings with yourselves. Be it football tickets, triple centre trips to just activities/excursions for clients who are away on holidays. The turnaround is super quick. I have a lot of happy clients, thanks to travelpack who have made it easier for us Agents too. Thank you for all you guys do ❤️.

   almost 6 months ago
2. Stephen R-T ★☆☆☆☆

   I would never travel with this company again. We used this company for our ‘luxury’ honeymoon and ended up in a terrible resort in Mexico. Whilst we understand that they can’t control the standard of the resort they can control their response to this and when tbey knew the extent of our issues very early in our trip they simply weren’t interested. After months of slow responses and eventually getting ABTA involved we finally got an insulting amount of money back after they got their legal teams to review their approach. We simply wanted a meaningful apology for our ruined honeymoon and fair compensation so we could plan another trip.

   1 year ago
3. Vishal Patel ★★★★★

   Booked Qatar F1, Ed Sheeran and Manchester United tickets with Faisal. Great service

   almost 2 years ago

1. CarbieGirl ★★★★★

   I've used this company a few times for booking flights only and not once have I had an issue. Pricing is also very good.

   almost 3 years ago
2. Ijé Wag ★☆☆☆☆

   Awful experience with company. I was stuck with them since March 2020 due to covid. I paid extra money for a new flight date which I had to change earlier in the year for personal reasons. When I was ready to book the flight I had a stressful situation, where they told me my voucher only had my initial payment and my payment over £120 was missing. I would call customer service everyday and sometimes multiple times a day speaking to new staff with little to no help. They would not resolve the issue on time and would never call back. Every passing day only made my new flight dates more expensive. Oh yes, and the new quote they gave me was £400 over the prices available on the BA site. Avoid this company!

   almost 3 years ago
3. Andrey Nikulin ★☆☆☆☆

   Note very honest people! After my flight has been cancelled in Aug 2020 due to COVID restrictions they told me that only voucher can be provided. And I can only use voucher via them. Well two years later only after I threatened to use an alternative dispute resolution approach they agreed to request refund from airline! What a bunch of thieves!

   almost 3 years ago

1. Oliver Matthews ★★★★★

   Great phone service, really helpful to get information at 22:00

   more 7 years ago

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