Instant Breaks Travel Agency in Laindon, Basildon

Reviews

1. Nicole Long ★☆☆☆☆

   Awful company. I booked 3 nights in Disneyland Paris in August last year for Christmas for my little girl (my now ex was paying, I paid the deposit). I cancelled a month later after being abused by him, it was not safe to travel with him. I emailed them and asked for a refund explaining the circumstances but they refused. I took advice from the consumer service who advised that under package travel regulation 2018, the deposit should be refunded minus a cancellation fee to terminate the contract. They only replied that ‘per their terms and conditions no refund is due’. When booking they didn’t send me their terms and conditions until after I had paid the deposit. I tried to dispute it through my bank but the merchant would not accept the dispute. I am a broke single mum, and I cannot afford to lose this money. It’s literally food and living costs for my child. Instant Breaks didn’t even have the decency to reply to me or try to resolve it. It has seriously affected our lives.

   1 year ago
2. Richard Babington ★★★★★

   Had a trip to Disneyland and village natures booked through instant breaks. Can’t fault them, everything went smoothly. They were very helpful and we had a fantastic time. Emmily in particular was excellent.

   1 year ago
3. Pauline Boag ★☆☆☆☆

   Booked through a travel agent who used this booking agency. We were misled into thinking we had booked an apartment in Portugal belonging to a complex as per the paperwork stated, but Instant Breaks actually booked us an apartment from a rental property agency who owned a few apartments in the complex that we were meant to be staying, probably to add to their commission as the apartment was disgusting to say the least. We had to pay to move out into the apartment we were meant to he staying in from the beginning. Eventually received a refund of the money we had to pay extra, after 7 weeks, but they did not offer any compensation for their mistake whatsoever or admit liability. My travel agent assures me that she'll never use Instant breaks again as they are just a bunch of clowns.

   1 year ago

1. Nisha Murthuja ★★★★★

   Arranged a Disneyland package recently with Instant Breaks. It was easy to book. Emmily was very helpful in the arrangements and we had a fantastic time. Thank you so much!

   almost 2 years ago
2. Sam Johnstone ★★★★★

   I recently used Instant Breaks for a trip and had a great experience. Their staff were friendly and helpful in finding what I needed. They had great advice and recommendations. I would recommend Instant Breaks for anyone looking to book a holiday.

   almost 3 years ago
3. David Scott ★★★★★

   Fantastic experience with Instant Breaks

   almost 3 years ago

1. Sophie Va4 ★★★★★

   Natalie at customer service was brilliant answered every question I asked, helped with name misspelt. Brilliant

   almost 3 years ago
2. S lew ★★★★★

   Very helpful staff, was emailed everything that was needed to know for a trip to disneyland, a great price for a disney trip!! This was the best price site I found 6 months prior to going to disney

   almost 4 years ago
3. Shellie Curtis ★★★★★

   Had a fantastic break at villages nature Paris - well organised would recommend booking wi this company

   almost 4 years ago

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