Breakspear

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Reviews

1. Zoe Cox ★☆☆☆☆

   It several minutes before anyone looked my way. I was unable to pay because noone knew how to turn the till on. When the 'till operator' arrived they had no cash in it to give me change!!! A few weeks ago after a real struggle the found my husbands medication. When he checked the bag they'd given him someone else's meds. They have been rude on sooo many occasions so it was time to review them

   almost 3 months ago
2. Mark Knell ★☆☆☆☆

   I booked an online consultation via the NHS website and waited 20 minutes in total. No one joined the meeting or informed me they could not join. A waste of time.

   almost 5 months ago
3. Louise baker ★☆☆☆☆

   What a shambles !! Rude and unprofessional waiting around no customer service not even acknowledged I was there ! walked out go to Superdrug brilliant service .

   almost 7 months ago

1. Karen McLeod ★☆☆☆☆

   My friend went here to get his medication. Three times he was told he couldn't get his medication which he has to have. He is not to miss taking his medication. A lady said she would not be ordering his medication. My friend got very upset with his treatment and was very angry almost in tears. He is now going elsewhere in Ashford. Also the pharmacy is closed on a Saturday which is not very convenient for customers. Not very helpful.

   almost 9 months ago
2. Leanne Brittle ★☆☆☆☆

   Used the pharmacy for years . Obi and team were amazing .since they’ve left the Last few moths have been shocking ! Saying they’ve issues my prescription twice when then haven’t . Today I’ve been back 4 times for a prescribed that was missing . Whilst there witnessed some many of the same complaints . Moved pharmacy now and won’t go back . Joke of a place .

   1 year ago
3. Richard Charles ★☆☆☆☆

   Terrible service, they accepted the perscrion from the GP, I went to collect and they told me that the medication was out of stock and to go back to the GP, next thing they said we can get from another branch no need to go back to the GP, went to collect later that day and they had given half the perception to someone else, their excuses "supply chain issues" not our problem. The real problem is customer service. I'm never going back there, appalling service.

   almost 3 years ago

1. Jo Mann ★☆☆☆☆

   I would give 0 stars if that was an option. Had to come back as they were not able to find the prescription. Don’t know their own email address were the prescriptions are being sent to. The prescription had to be resent 3 times while they had it all this time. I had to waste time calling gp services double checking it’s definitely been sent and how. While confirming the details to them they didn’t even bother listening as too busy chatting and laughing between themselves . No customer service skills whatsoever and I really question their competence after this experience.

   almost 3 years ago
2. Adam Rogerson ★☆☆☆☆

   I arrived 10 minutes early for my covid booster jab but called two people for the jab who had appointments after my own slot time. Tried to raise the issue with the staff who were dismissive and rude regarding my time slot and need to return to work. Extremely unprofessional and what is the point of booking a slot if they done try and stuck to the times.

   almost 4 years ago
3. Katie O'Neill ★☆☆☆☆

   Terrible pharmacy. Staff are rude and have zero customer service skills, they also laughed at me. Told me they wouldn’t accept a certain type of prescription and that no where else would either, which was a complete lie as I had a great experience elsewhere. Wouldn’t step foot in there again.

   almost 4 years ago

1. R T ★★☆☆☆

   We are strongly advised and I personally encourage patients to utilise pharmacies instead of GPs or urgent care unnecessarily. I was on the receiving end of being fobbed off by this pharmacist. I asked for a skin remedy and was told it was 'skin pigmentation and I cant give you anything, see your doctor if you wish'. I saw a doctor who has diagnosed ring worm! I'll never set my foot in there and my family is now changing their nominated pharmacy to a bigger one, when our wish was to support smaller, independent ones.

   more 6 years ago

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