Always long queues even if staff are just chatting at the back. Supposed to be able to order a repeat prescription with seven working days notice never ready then told they will try to get ready for tomorow. Needs someone to sort the place out.
I have to agree with the majority here. My partner takes 4 medicines and despite having been turned away yesterday with the promise today they would be ready, after queuing again today for good minutes( the queue has been horrendous) i was turned away to come later as the madam behind the counter said she did not have time to sort the medicines. And she spoke to me as if she was the queen shiva :) when I said I was not happy about that.. Honestly I feel we patients have been reduced to mere beggers to get our medicine because amost everyone needs to be humiliated with long queues and daring answers when we say we are not happy with service. I can see no dignity .We are patients seeking medicines, not perfume. It seems profits stroke productivity before patients??? So sad.
Very well done Boots Pharmacy at Goldsworth Park, after spending a lot of time trying to contact a local pharmacy at West End,you came up trumps and answered my telephone call very quickly. A very nice gentleman helped me with my query. I was also able to ask the pharmacist a question. Thank you. Jacqueline Gosling
How they are allowed to stay in business is beyond me. The service is incredibly bad (three trips for the same prescription that each time was promised to be ready at 3.00 pm but no action taken each time. On top of that in flu and Covid season the line is out the door from people waiting and the inside is crowded out with people being given the same excuse time and again - we only just got the prescription - even though they confirmed to most people (on their second or third trip) that they already had it It’s insanely bad.
If there was an award for the absolute worst customer service ever, then this branch would win it. Unbelievably slow to serve you, when your prescription isnt there ( most of the time) they have no interest at all in helping you. They almost never pick up the phone. Close this place immediately. Update- Boots strikes again and sends an urgent prescription from Woking to Farnborough for the umpteenth time. The masters of passing the buck and work to another Shop to do rather than just walk 10ft behind the counter and get the Medication we need and hand to us.
Only just listed this chemist with my doctors as its near to my work and but they are the worst shop I have been in. Service terrible , two queues for counter , one for quick service and the other one if you happen to be in that one you wait for ages , there should only be one queue for counter so people font push in, they say its because they have received a text . SO WHAT , WE ARE CUSTOMERS TO .terrible
Agree with other 1 star reviewers-this branch is awful-I've had so many issues here over the years, especially with prescriptions. I understand that they get really busy, but it needs to be better managed and have more staff!
Fantastic service from the pharmacy! I needed an emergency repeat prescription and they were prompt and fully ready and able to help with my queries. brilliant local surgery and pharmacy combo, and i really appreciate the empathy and understanding that they had with me! I've been coming here for about 5 years and they are very prompt and professional in engaging with patients.
Do not even bother to go to this pharmacy. I am telling my doctor to put my prescriptions at another pharmacy, even though it means it is further away. These people should just close their doors. 1) They never ever answer the phone number that is on Google for them. 2) They get your scripts days before you go to collect, but then they only start packaging and sorting out your script when you arrive. This takes 20-30min at times. 3) They stand and chat to other staff about their lives whilst doing your script and pay more attention to the conversation than your script. 4) When you come back to collect on the other side, they leave you standing there forever whilst they slowly serve other customers, even though all you need to do is pick up what should have already been packed. 5) Today, the lady packed my script, and failed to call me. I was standing waiting f0r 20min whilst they served other customers. The lady after me received her script before me, and then another pharmacists asks what my name was and what I was waiting for. Then only did I learn that the lady that helped me, got my script ready and just left it on the shelf whilst looking at me waiting for it.6) All the staff watch people waiting in a queue whilst they have a fat chat to each other and no one is at the front desk to serve in a hurry. 7) Staff are also hard of hearing. You tell them your name, they can not hear you, ask you to repeat 5 times, then ask you to spell. then treat you like you are dumb and didn't say your name to them. The customers at the back of the line could hear my name and address. Honestly, sloths would do better working here than the staff. Every time I go here, I have an issue, even if I am the only customer in the store. CLOSE THIS STORE DOWN if you can not serve customers. I am super angry with the service here and WILL NOT be going here again!
Boots Pharmacy is located at 8 The, Goldsworth Park Centre, Woking GU21 3LG, UK
You can contact Boots Pharmacy at +44 1483 726383
You can find directions to Boots Pharmacy by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents