LloydsPharmacy Ashtead

Reviews

1. K Peacock ★☆☆☆☆

   Just arrived straight from the GP’s surgery to collect my sick daughter’s prescription. When the GP asked if I wanted it sent to Craddocks I hesitated as I’ve had such bad experiences. But I checked online it was open and the GP reassured me it would be sent through immediately. I’ve arrived, with my sick daughter and two year old and the pharmacy is shut: at 13.50 on a Saturday.

   almost 3 years ago
2. James Sudbury ★☆☆☆☆

   Every time I go in there they have the same excuse. Today I was told ‘we have the prescription but cannot dispense it as the systems are down’. That was the same line spun on both previous occasions and months ago. They are just not fit for purpose. Won’t be using them ever again. Lucky to get 1/5.

   almost 3 years ago
3. Sam Shelton ★☆☆☆☆

   I don't like leaving bad reviews. However, I ordered a prescription with Lloyds Online Doctor to pick up at this pharmacy. When I went to collect it the pharmacist refused to give it to me because he had an incorrect name on the system. I showed him my ID, and email confirmation, but he still refused. So, I asked how I could get my money back, and the answer was you can't. Horrific service, I won't use them again.

   almost 3 years ago

1. T Rocks ★☆☆☆☆

   Saturday morning, no signs that the store was shut but waited 15 mins, door locked but someone was in the back room… couldn’t get hold of any customer service either the store or the central help line. Will not be using them again, but I need my prescription.

   almost 3 years ago
2. Rishi Sharma ★☆☆☆☆

   Absolutely, disgusting service and attitude of the Chemist/pharmacist working there on the evening of the 21/09/22. @ approx 1850hrs. Afro Carribbean pharmacist had a completely unacceptable "can't be arsed" attitude, didn't even bother to look or check for the medication. Complete embarrassment to the medical profession and the Lloyds brand. Your local Sainsbury's Lloyds pharmacy is completely the opposite end of the customer service spectrum. Lloyds clearly don't care as it seems very obvious that nothing has changed when you look at the other scathing reviews over the last 12 months AVOID at ALL COSTS - if I could give zero stars or negative stars I would!!!!

   almost 3 years ago
3. Nat G ★☆☆☆☆

   This pharmacy does NOT do professionally administered rapid antigen tests with a certificate like the main Lloyds website let's you book for. Be warned! We had to pay through the nose because of needing a last minute urgent test somewhere else - which LUCKILY we could get.

   almost 4 years ago

1. Philip Greenwood ★☆☆☆☆

   Update 12.11.2021 They sent me a letter saying I'm eligible for a free flu jab. Go online...no bookings available forever. So pick up phone...nope, they do not answer the phone, ever! Their nearest competition answered phone asap plus have nicer staff (Buckleys). If you want to wait ages for a really bad service, then wait forever. I just wish this place would be closed for being so awful. Hate it ---- 1.They never answer the phone if I want to check if medication has arrived. This puts me at risk of coronavirus unnecessarily. 2. I'm constantly receiving just half of my repeat prescription, and yet again I'm forced to visit this pharmacy. 3. As they don't answer the phone, I have to wait 20 minutes to wait for my prescription to be put together. Just answering the phone or having an online method which shows that the full prescription is ready to collect would save a lot of time. This pharmacy needs to wake up and improve.

   almost 4 years ago
2. James K ★☆☆☆☆

   Tried to cancel my partner's flu jab over the last few days. Have rung repeatedly, at various hours, but they simply never answer the phone. Ever! It just rings out until it stops. Sometimes it's engaged, so someone must be there, but no one ever picks up. Even trying five mins before shop opening times. Disappointing!

   almost 4 years ago

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