Next Costa

Reviews

1. Daria k ★☆☆☆☆

   usually like Costa, but this particular café was the worst experience I’ve ever had. The staff member didn’t even greet us — she literally talked to us with her back turned, clearly annoyed and in a rush. She didn’t offer any help or tell us about the menu, so I couldn’t even choose something interesting to try. Her attitude was cold and dismissive, and I couldn’t shake the feeling that she was being racist toward me because of my accent. Absolutely unacceptable. I left completely upset and will never return to this branch.

   almost 3 months ago
2. Fiona Campbell ★☆☆☆☆

   Half an hour before closing and was asked if i could take out rather than sit in. Not friendly and was tutted at!

   almost 5 months ago
3. AHMED WERFALI ★☆☆☆☆

   I have been a regular customer of Costa for many years, but I've noticed some unprofessional behavior from certain staff members at the location in Livingston, inside Next. On one occasion, I was served a completely burnt fruit cake. When I asked to have it replaced, the staff member told me that if I ordered another one, it would likely end up burnt again, just like the first. I then asked him to bake it for half the usual time instead. In another instance, when I requested English breakfast tea, the staff member checked the teapot by putting his nose near it to determine whether it contained English breakfast or Earl Grey tea. I examined the teapot in front of him, and when he asked if everything was okay, I pointed out what he had done. However, he never apologized for his actions or offered to give me a new tea. I found this behavior to be quite disgusting.

   almost 5 months ago

1. sai leela ★☆☆☆☆

   Extremely Disappointed with Service at Costa – Management Needs to Take Note If I could give zero stars, I would. The service at Costa today was appalling. Long wait times on a busy Saturday were expected, but what wasn’t expected was the rude and dismissive attitude from staff. Two elderly women and I stood in line for about 30 minutes with no explanation for the delay. When we calmly mentioned the wait, we were told to “go somewhere else.” Staff members EESHA and a male colleague were neither polite nor apologetic. No respect for elders or customers. There were no greetings or thanks, just loud sighs, plates & trays being banged, and zero regard for customers. When the daughter of one of the elderly women returned to question the rude treatment, the staff responded poorly again. My 3-year-old showed more patience than the staff. This experience has left such a bad impression that I WON’T be returning. Costa management needs to address this urgently if they want to maintain their customer base

   1 year ago
2. Sa. Al ★★★★☆

   One of my favorite places when visiting Livingston Outlet. Excellent service and energetic and courteous staff.

   almost 3 years ago

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