LloydsPharmacy London

Reviews

1. Dymphna Baird ★★☆☆☆

   Although I was assured a month before that my husband's repeat medication would be ordered and delivered on time, it did not happen. One day before the medication ran out I visited the Pharmacy only to be told that I needed to go to my Doctor as they had made a mistake. When the system was checked at the doctor's surgery it was discovered that the Pharmacy had not ordered it. I had to return late afternoon and wait for the medication, even though they had received the prescription but did not inform me. The Pharmacist did not acknowledge me or apologise but left her assistant to deal with the problem. Admittedly she had two other customers who all were having problems with mistakes made on their prescriptions. Very disappointing service.

   almost 9 months ago
2. Melissa 90 ★★★★★

   Great renovations to the pharmacy! Nish is extremely helpful and proactive. Bright and friendly atmosphere!

   almost 10 months ago
3. Sumitra Seoni ★★★★★

   I recently visited Highland Pharmacy and had an absolutely outstanding experience thanks to Nisarg. From the moment I approached the counter, I was met with a genuinely warm and welcoming demeanor. I was specifically looking for help with my hayfever, and Nisarg immediately understood my needs. He patiently recommended a hayfever tablet and took the time to explain how it works, when to take it, and any potential side effects. What truly set this interaction apart was his kindness and empathy. He didn't just rattle off information; he listened attentively to my symptoms, offered reassurance, and made me feel completely at ease. I'm delighted to say that the tablet he recommended helped me a lot, providing significant relief from my symptoms. In today's often hurried world, it's rare to encounter such a dedicated and thoughtful professional. Nisarg went above and beyond, making what could have been a routine or even stressful pharmacy visit into a remarkably positive one. I highly recommend Highland Pharmacy, especially if you get the chance to be served by Nisarg. His commitment to excellent customer service truly shines through. Thank you for making a real difference!

   1 year ago

1. Honey Graham ★☆☆☆☆

   What has happened to this place. My family has been coming here since Lloyds. All new staff members and they're literally clueless. I was informed that Jackie no longer works there, which is unusually because I knew she loved her job. The new staff members couldn't find my prescription even though I had received a text that my prescription is ready to collect and they make you shout out your name and dob over the counter. They speak in their language in front of you which made me feel really uncomfortable. I have changed pharmacy

   1 year ago
2. Joanne Fry ★☆☆☆☆

   I waited in a queue of 4 people and after 10 mins where 2 different members of staff didn’t even acknowledge us I left and went elsewhere. At that pharmacy I was in and out within 60 seconds. When I drove past Lloyds approx 30 mins after I had gone in only then did I see the person who was queuing in front of me leaving. I wouldn’t have minded so much If staff had acknowledged we were there and apologised. There is a handwritten sign saying there are delays due to staff shortages but to stand there for so long ignored was unacceptable and I won’t be returning.

   almost 3 years ago
3. E Gooch ★☆☆☆☆

   Terrible, terrible service. Let down 3 months in a row now. Failure to get stock of medication before I ran out (which I cannot manage without), failure to contact me to advise me of problems (even when promised they would) and even failure to release prescriptions so that I could get at another chemist - even though they assured me they had done it! Also often randomly closed - even when they are not meant to be. Always an excuse. All in all I have wasted hours and hours in dealing with this branch so have now moved my prescriptions to another pharmacy. Avoid at all costs.

   almost 3 years ago

1. Anna Andreas ★☆☆☆☆

   I've been visiting this pharmacy for years for my repeat prescriptions. I'm always kept waiting even though prescriptions are sent via GP directly. I try to call to see if the prescription is ready but no one answers the phone. It's very frustrating when this happens on every visit. I give them over a week to collect and there are still issues. A few years ago they took my mobile number so they could contact me when my prescriptions are ready but I don't receive any messages. When queueing is normal to hear customers being told medications are not in stock. I don't think I have ever collected a prescription quickly or smoothly. I chose to move to another pharmacy not too far away.

   almost 3 years ago
2. David Hay ★☆☆☆☆

   Would give zero if possible. We booked online weeks ago to have supervised covid tests at this pharmacy, needed before we could go on holiday. Had two confirmation emails, one a reminder the day before. Arrived at set time and place was closed up, despite being advertised open. Utterly unprofessional. Have had to dash across North London to find another pharmacy who could help at no notice.

   almost 4 years ago
3. Tasos Loizides ★☆☆☆☆

   should be minus stars visited four times to collect my repeat prescription was never ready or the place was closed,on fourth time and after arguing I was asked to wait for half an hour to be told 20 minutes later that they dont have my medicine in stock and I would have to come back another day,took my prescription and went elsewhere,picked up my medicine within a minute. this place was bad enough before but now its a discrace and should be closed down by the department of health. everyone i spoke to there had a similar experiance. i think the staff are given training in rudeness and non customer care for that they get 5 stars.

   almost 4 years ago

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