Boots London

Reviews

1. M H ★☆☆☆☆

   Dear Boots Management, I’m writing to raise a concern about the consistent lack of courtesy I’ve experienced from staff at your Balham branch. There seems to be an entitled attitude among some team members, which has made interactions unnecessarily unpleasant. One example: a pharmacist arrived late due to train delays, then spent time walking around the store before attending to us 15 minutes after our scheduled time. She was cold and dismissive toward my elderly mother, who was there for travel vaccinations. Today, the cashier at the pharmacy was similarly abrupt and unwelcoming. I understand that delays and busy shifts happen, but basic respect and professionalism should never be optional. I hope this feedback is taken seriously and that staff are reminded of the importance of treating customers with care especially those who may be vulnerable.

   almost 9 months ago
2. Thomas Cook ★★★★★

   Popped into Boots Balham today and had a great experience, all thanks to lady on the till! I couldn’t find what I was looking for, but she sorted me out quick with a smile. She was super polite and friendly, which made my day. Big shoutout to Shreya for the awesome help.

   almost 10 months ago
3. Anais DeForest ★★★☆☆

   A place with great products and services like the photo printing machines. However, some of the staff can be quite rude. They act like they are really not happy to be working there and as if customers are a burden. Also, security workers are always stiff and cold to customers. So staff professionalism can definitely be improved. That said, one worker (I believe his name was Craig) was so excellent, you could tell he was a kind soul and was very pleasant to interact with!

   almost 11 months ago

1. Aziz Homs ★☆☆☆☆

   After checking online and seeing that the product was listed as available, I travelled nearly 45 minutes—wasting time, money on petrol, and dealing with traffic—only to find out it wasn’t in stock at two different branches. When I asked for help, a supervisor told me bluntly that “there’s nothing they can do.” Frankly, that’s unacceptable. There seems to be no coordination between your online system and actual stock levels in-store. If the competition were even slightly stronger, you’d probably be out of business by now. This kind of poor customer service and lack of internal communication is exactly why customers lose trust. Also, it’s baffling to me that people are being paid to manage stores but don’t even monitor stock properly. Either train your staff better or fix your system. Absolutely disappointing.

   1 year ago
2. Alex Leung ★☆☆☆☆

   Their pharmacy system went down in the morning, so I couldnt get my perscription. The pharmacist asked me to call back later in the evening to check if my medication was ready. So I called back at 5pm, no one has answered. This same thing happened to me more than once.

   almost 3 years ago
3. Amar Al-Bayati ★★★★★

   Balham boots and the team are always great and helpful. I've been coming to this boots for years. Recently I had an issue where my lens came off my glasses as one my kids sat on it. This has happened twice. They fixed it swiftly. Highly recommended. Nikki and the team were amazing.

   almost 3 years ago

1. L A ★☆☆☆☆

   BEWARE OF PRESCRIPTION ERRORS FROM THIS PHARMACY: If you are having your prescriptions from this pharmacy make sure you check what you've been given before leaving the shop. Check the doses, expiry date of medication and condition of medication/boxes. .. On one occasion the pharmacy gave me double the strength of what my gp had prescribed, another occasion I was given 3 months supply of medication but some were almost out of date, two medicine boxes with broken seals, damaged tablet blisters (exposed tablets in blister). I raised the issue in person in the pharmacy with no joy. Pharmacist was rude and dismissive. Sent in complaint but got no where...there seem to be zero complaint process in place. All in all, Poor customer service, always very long wait for prescriptions with great potential for prescription errors. . Definitely won't recommend. Try the other nearby pharmacy if you can.

   almost 3 years ago
2. Laura Jefferies ★☆☆☆☆

   Avoid this pharmacy at all costs. Home to the rudest pharmacist I have ever encountered. Will never ever come back. She had to google NHS guidelines as she had no idea what she was doing, and then decided to refuse me my prescription that I’ve been having for 6 months because google said she should. Still can’t get over the way I was spoken to, was literally shouting at me as I was walking out. Went to a pharmacy down the road and got my prescription instantly.

   almost 3 years ago
3. Dane Walker ★★★★★

   Friendly and efficient as expected. The pharmacy staff were a bit under pressure, but as expected due to staff shortages nationally. Very friendly service from the pharmacist. A decent and well stocked large Boots

   almost 3 years ago

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