Lothian Domestics Ltd Edinburgh

Reviews

1. Paul McKerrow ★★★★★

   ⭐⭐⭐⭐⭐ I can’t recommend Lothian Domestic Ltd highly enough. At very short notice and just before Christmas, they diagnosed the issue with my oven, sourced the parts, and had it fixed in time. What could have been a complete Christmas disaster was handled quickly, calmly, and professionally. They genuinely saved Christmas. The engineers were excellent. Friendly, knowledgeable, and clearly very experienced. Just as impressive were the office team. The girls on the phones were brilliant. Communication throughout was clear, prompt, and reassuring. Outstanding service from start to finish. I would 100 percent recommend Lothian Domestic Ltd and will definitely use them again.

   almost 9 months ago
2. Lyn Hamilton ★★★★★

   Great service can not fault Lothian Domestics. I managed to get someone out the same day I'm in East Lothian.The online booking system is easy and straightforward pricing transparent too,someone called me too and a txt was sent when they expected the engineer. Ross the engineer was professional friendly and replaced our oven heating element. Literally saving our Christmas for my husband to cook dinner. 100% recommend. Merry Christmas

   almost 9 months ago
3. Katy Hoggarth ★★★★★

   Excellent! We were kept informed of our appointment time regularly. The engineer arrived on time and fixed our washing machine easily. He was clearly very knowledgeable. Very efficient service. I highly recommend.

   almost 10 months ago

1. Victoria Chapman ★★★★★

   Very easy to book an appointment on line with good availability. As a family of 6 our washer dryer is constantly being used daily so was wanting it foxed as soon as possible. Upfront about the price and had the fault diagnosed and fixed quickly. Would definitely use again. Thank you. Fantastic service.

   almost 10 months ago
2. steve murray ★★★★★

   Fast, easy process with great comms throughout. Had a text from the company giving me an ETA a short time before arrival. Engineer Paul was polite, friendly, and fixed the issue with my Samsung oven in about 20 mins. Seamless process from first reporting the issue to Samsung to job being complete 5 days later. Great service.

   almost 11 months ago
3. Martin Lambie ★☆☆☆☆

   Poor customer service, I had one of the fans on my Samsung dual oven replaced, later realised that the second fan was now intermittently buzzing loudly (it had never done this before). I asked them to come out and check on the cause of the noise, seemed likely it could have been something a bit loose when the oven was taken apart and put back together. Engineer that came out couldn't place the source of the noise, so took the back off, double checked that everything had been put back together correctly and buzzing seems to have stopped now - fantastic. The problem was that he then tried to charge me an extra call out charge for coming out to fix what appears to have been their problem, apparently I'm blacklisted now for not agreeing to pay, customer service at its finest... Edit following company response: Wow, perhaps customer service should consider a career writing fiction! I advised them that I noticed the intermittent buzzing the *first time* that the second oven was used but this was a week or so after the repair (plus I was never emailed asking to check appliance as they claim). This then happened every further time I used it and I have videos to prove it which I shared with the engineer. I *did not* agree to paying for something that was likely the fault of the company (why on earth would anyone, relisten to your recording). The engineer *did* witness the buzzing which was intermittent i.e. does not occur immediately/all the time. Again, this loud buzzing had never occured before the initial repair was carried out.

   almost 3 years ago

1. Alasdair Scott ★★★★★

   Very efficient easy-to-use booking and appointment tracking system, online and messaging. Engineer Paul was on time, competent and thoroughly professional. They were able to source a part with a few days and return to fix a tumble dryer. Very reasonable pricing. Highly recommended, top class company. I shall be calling them first for any future appliance problems.

   almost 3 years ago
2. bong b.vendil ★★★★★

   Prompt reply, kept us informed on arrival time, extremely courteous, fixed fault quickly. Really great service.Highly recommended.

   almost 3 years ago
3. Grace Chan ★★★★★

   Company sent reminders prior to appointment. There was a text when engineer Graham was on his way with option to check location in real time. He arrived and got stuck into the job. Kept tidy and clean so I could use the rest of the space. Very professional and respectful of my home. Would definitely recommend Lothian Domestics

   almost 4 years ago

1. craig marc ★★★★★

   Graham was friendly, professional and efficient. Fixed the washing machine in one visit as he had the parts with him. Pleased with the overall service.

   almost 4 years ago

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