LloydsPharmacy London

Reviews

1. marie soo ★☆☆☆☆

   MY PERSONAL EXPERIENCE! THE PROS:Well presented. Clean modern. THE CONS: On going staff shortage, serious backlog in making up prescriptions. Counter staff’s excuse was ‘it’s the GP/ surgery fault they didn’t send the prescription”. Not forgetting her attitude! From what I overheard that day while waiting! Inexperienced team/locum pharmacist cover staff, was making up the prescriptions could not find anything, The manager (very polite)she didn’t seem interested that there was/is an ongoing backlog of prescriptions or have a clue in sorting it out. Also the entrance door sometimes gets stuck to the point where people came to the door and walked away. There was no note on the door so I asked her about it and the manager told me “there is no point putting a notice up”. Overall it’s a shame that the service is seriously lacking. Forget it if your in a hurry. Ideally you would call first to check stock or if your prescription ready but question is will they pick up. Umm not on Saturdays. Nice shop shame about the service.

   almost 3 years ago
2. Nic Wood ★★★☆☆

   As an on going customer I'd like to suggest that you set up a place for purchase's and another for prescriptions. The queues are painful. Lovely staff who seem under pressure. Frustrating for all.

   almost 3 years ago
3. Yvette Miller ★☆☆☆☆

   Just came back from Lloyds after trying to pick up a prescription for a friend for the second time. First time I was told they didn’t have it , which I understand and figured the doctor got it wrong . Second time was today. I was told to come back in 1/2 hour to collect .Only to return and be told they didn’t have it ! I asked why they said to come back and the lady behind the counter said it’s because they had to wait for the Pharmacist to check to see if it was there! Makes no sense and a waste of my time.

   almost 3 years ago

1. Kate Collins ★☆☆☆☆

   Such slow service. Receptionist doesn't communicate and doesn't understand how pharmacy works. Pharmacists take 30 mins minimum to prepare prescriptions. Used to be a great pharmacy but gone massively downhill in the last 2 years.

   almost 3 years ago
2. R G ★☆☆☆☆

   The worst pharmacy experience I’ve ever had. Arrived at 1.20 and was told the pharmacist was on lunch and to come back in 30 min. I returned after 30 min and the pharmacist was still on lunch so I waited another 10 min. He returned and they came back to me after a further 15 minutes to say they don’t have the medication in stock. So Incompetent. I waited an hour to be told they don’t have it. Lost money as I had to pay for parking to wait. Rearranged my meeting as i needed this urgent prescription when I could of just gone somewhere else. So annoying. You should advertise that you close over lunch as I wouldn’t of come here in the first place.

   almost 3 years ago
3. Ewen Setti ★☆☆☆☆

   Only allowing 3 customers in the pharmacy at a time due to COVID (which I can understand); HOWEVER some customers are clearly waiting in the store while their prescriptions are being prepared which then stops others from coming in to be served. The staff need to ask folk waiting for prescriptions to leave and come back later.

   almost 4 years ago

1. Jordi Kitchen ★☆☆☆☆

   I've had at least 3 very poor experiences with this pharmacy and I've been reluctant to write a public review in the past, but my last experience was beyond appalling. Earlier this week I was self-isolating with COVID so my flatmate kindly went to the pharmacy to pickup an unrelated prescription for me, sometime shortly after the pharmacy opened (~9am to 10am). They didn't have the various medications on hand so they told him to come back at 4pm - fair. When he did, he had to wait in a half hour queue. Despite the fact there were multiple staff, not many seemed to be busy, which is what I have certainly encountered in the past myself. They weren't communicating with customers in the line, nor answering customer calls (it's usually off the hook, I just tried). When he did finally get to the front of the line, the employee said it wasn't yet ready (somehow, after almost a a full day). They set off to arrange it but instead spent 5-10 minutes struggling to find any of the medication, and not only did it turn out they hadn't put together any of the medication, but they had lost the prescription! The simply apologised and sent him on his way so he returned with no medication and no prescription. Since then they have not reached out to apologise, nor did the contact my GP to arrange a repeat. I asked my GP for a repeat which will need to be posted out to me and will take at least a few days (particularly over the Christmas/NY break) but I am flying overseas this weekend so I won't have my medication in time. Other experiences have been similar and it's beyond me that this place is still going. I can only assume that most customers are older and less likely to write a review or they are forced to use this due to proximity (at least I'm relatively young and can travel easily). I really hope something changes, but I would highly recommend steering clear. Even if you need to travel, the cost and time will be worth it. You will not regret going elsewhere.

   almost 4 years ago
2. Andrew Northrop ★☆☆☆☆

   They used to be reliable and I liked the staff in there but things seem to have changed now. I tried to call them about a prescription for 4 days and no one picked up. When I was finally able to go in out of work hours (9am start 7pm close isn’t good for most people) I watched 4 people constantly ignore the ringing phone, then waited 55 minutes for them to tell me they can no longer order prescriptions, with no alternative advised. Total waste of time and going to get them in trouble with patients with more severe and urgent requests who are unable to use apps if this doesn’t improve. I presume the previous good staff have left now!

   almost 4 years ago

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