I’ve always had a smooth experience at this LloydsPharmacy. The staff have been helpful each time I’ve visited, and my prescriptions have been ready without any issues. It’s a convenient spot in Enfield, and I appreciate the straightforward service whenever I pop in.
Friendly staff, always happy to help, efficient! Would recommend to anyone looking for a local pharmacy. Thank you!
Always very helpful with repeat prescriptions- thank you
The worst pharmacy experience I’ve ever had. Came in to 3 members of staff free and chatting away not bothering to do their job or pay any attention to me waiting for 10 minutes. There was only one member of staff half-serving one customer in front of me so it was not a busy time by any means. Once I finally got to talk to someone, they cut me off mid sentence while I was explaining the health issue to joke around with their coworker. Based on NHS advice I was supposed to ask the pharmacist for guidance and for a cream and all I got was “why can’t you wait a few days and see if it gets worse”. Absolutely no care or attention given to customers and the current rating from other reviews is testament to that. Staff members need to be called out on this behaviour - it is unprofessional, disrespectful and puts people at risk of not getting the medical advice and treatment they need.
Their customers service is ZERO. The guy who was serving customers were unbelievably rude. They are always behind and super slow to serve customers and there are always long queues over there.
Never seem to have anything in stock and all they do is advise you go to a different pharmacy. They may as well have a sign on the door that says 'please just go to boots'.
Edit (January 2023) My recent experience of this pharmacy has improved. Service is faster and more reliable. My prescription has been ready each time rather than being told 'it'll be ready in 20 mins' after the request went in a week earlier. So I've given it more stars. Still room for improvement based on other family members not always getting their prescription in full. So stock is still a problem. 6months ago - If I could give no stars I would. This pharmacy branch has been providing a ridiculously poor service for years. It directly serves a GP surgery. I can't believe they're still trading. Not open today because of no pharmacist! The staff in there are working like slaves but there is obviously a need for more pharmacists. Sort it out. If you're getting a prescription choose a different pharmacy especially if it's life saving medicine.
Been to a number of Lloyd's Pharmacies, and I can certainly confirm this is the worse branch. They never pick calls and medications are never ready, even if they are sent to them a month ago. This happens persistently with this particular branch. They are confused and totally disorganised, what a shame.
I wasn’t going to leave a review, even when they left our baby all bank holiday without antibiotics, saying they hadn’t received a prescription they had, after. 40 minute queue, then closing early. The queues here are horrendous. The management seem to be on another planet. Nothing is ever ready when you get there, and the phone is left permanently off the hook it seems. You absolutely will not get through on the phone. It was having moved to another pharmacy up the road that made me realise truly how bad this place is and that we should review it. How this hasn’t been shut down, or the staff and management cleared out, I’ll never know. Either way, we’ll never go there again even though it’s a 2 min walk away. Worst pharmacy in history. Really a stain on the Lloyds name. Avoid like the plague. Especially if you have the plague, because I don’t fancy your chances of getting the medication you need before the great fire comes.
LloydsPharmacy is located at 304 Baker St, Enfield EN1 3LD, UK
You can contact LloydsPharmacy at +44 20 8363 3210
You can find directions to LloydsPharmacy by following this map link
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