They always late to open the store in the morninf , they don't put any notice about it , staff are not helpful and grumpy in the morning .
The crew member called Abdul there, always extremely rude, aggressive and making faces to customers and treating them like piece of crab. Person like him should be fired and not allowed to get a customer-facing job, and I'm speaking this as a person working in customer facing area. Seems like the other reviews are also mentioning about him as well. Please, do something.
A decent shop with most things available. Majority of staff are wonderful and friendly, but there’s always one guy at the till who is and has always just been rude. I genuinely avoid the store when he is serving, everyone else is welcoming and really helpful. I’ve seen him make faces at customers when they’re leaving, even with long queues waiting, he chooses to give attitude and get into disputes rather than just get the transaction out of the way. Working somewhere for a long time should not mean that staff level of customer care should not be checked or assessed. He’s left me feeling embarrassed in front of other customers several times whereas other Boots stores deal with my queries and online returns very discreetly. But as stated above, every other staff member is professional and makes the store a pleasant place to visit.
As a customer, surely it is not a lot to expect to be treated with a greeting and a smile, as well as not being dismissed when giving the feedback on one’s professionalism.
I have visited for my medication today. Once I'm in the counter the manager said it's not ready. My argument why send me text to collect the medication if it's not ready. Finnly the manager said it's will take 7 day to get medication ready. I have really frustrating and trying to make complaint against management. It's happened 16/03/2023
Friendly staff. I'm mostly picking up my orders, just a couple of people around the shop
The store closes between 12:30-1:30 for lunch every day, is this allowed? I arrived to the store last week at 12:24 and security guard locked the door and refused to let me in. I had to physically show the time on my phone screen a few times through the glass so that he would open the door. Eventually, I was let in. I picked up an online prescription and they failed the get this ready for me, it took around 10 mins just to locate my order. Staff had turned all the lights off in the store so that other customers did not knock on the front door; highly unprofessional to do this especially when I was still in there. A male member of pharmacy staff (asian, tall, slim build) was unbelievably rude to the trainee. He was belittling her for making a mistake on the system and then shouted ‘type, type!’ So that she would process my request quicker. This was horrible to witness, I felt so bad for the trainee who was very friendly and didn’t deserve that treatment. I had tried to call the pharmacy earlier on in the day to check if my prescription was ready (to avoid all of the above) but they failed to pick up the phone, despite calling 4 times. I have never experienced good customer service at this store, the only reason why I visit is purely for the location and convenience.
Sorry to say there was an old brawn hair lady staff on the medicine check out. It was on 13th December. She was so rude to me. I just asked about a medicine but her mood was off but it's not my fault if you're a customer assistant you should be nice and patient with customer you can't bring your personal problem at the work place
Boots Pharmacy is located at 18-20 Vesey Path, London E14 6BT, UK
You can contact Boots Pharmacy at +44 20 7987 5364
You can find directions to Boots Pharmacy by following this map link
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