What a horrible customer service they called twice to change an appointment for flue jab went there even 10 min before my appointment with no reason got cancelled again very rude pharmacist very rude and un helpful staff they don't have a clue what they are doing will never ever put my step in there never.
Gave up using this pharmacy a good few months ago. The only plus point as far as i was concerned was it was convenient when using the main Sainsbury store for other shopping. Now I"m registered with Ongar Rd Pharmacy which is pretty efficient.
Useless. It's a shame because there is a young lad who is really good but the rest of the staff are terrible. Polite enough, but no help. Advice, use pharmchoice over the road.
I was buying an item for someone else …. Faced with a choice of two products, and unsure of which one was the correct one…. The male assistant said if I purchased both … then the wrong product could be returned for a refund. I did buy both at the cost of £25 ….. and returned with the wrong product, only to be told that there would be no refund as id left the pharmacy with the item! I STRONGLY SUGGEST THAT THE STAFF TRAINING IS EITHER VERY VERY POOR OR NON EXISTENT. THANKS LLYODS …. NEXT TIME I NEED A PHARMACY I WONT BE USING YOU….. or indeed recommending you to my customers.
I had to collect Anti Biotics in a liquid formula due to Tonsilitus. I was told I had to wait 15/20 mins, which I did - When I went to collect I got told they read my prescription wrong and that they do not have it in stock - I explained that they could put 250g in x2 bottles to equal 500g instead of waiting for the 500 bottle that NO WHERE stocks as it runs out of date within 4 days for a 7 day course? 2 weeks prior I went here with the same prescription and was given 2 bottles without an excuse - They would not assist me nor give me just 1 bottle until my Dr re-wrote the prescription the following working day. I went to a pharmacy opposite and they did it straight away - They will contact my dr and ask for it to be re - written but due to the pain and emergency I was in and my record, they could see I needed them to fight the infection sooner - Why couldnt llyods assist me?
My husband and I have both visited on several occasions for prescriptions, etc as its our local pharmacy. EVERY time we go the staff are rude and have terrible attitudes. Even over the phone! Again today, I had to collect some antibiotics and pain relief for myself. The woman that served me, as always, was patronising and had a bad attitude. I did not need the added stress of this as I've been in pain for days. Poor customer service. I'll be using a different pharmacy from now on.
I have to give a glowing review. Visiting the area tonight, and my wife was in need of her asthma pump. Noticed we had left at home. The pharmacist (an African gentleman ) made an enormous effort in logging into the NHS system to find her medical history, and get us the correct medication. All this on a Saturday night. Thank you.
LloydsPharmacy is located at 51 William Hunter Way, Brentwood CM14 4WQ, UK
You can contact LloydsPharmacy at +44 1277 204721
You can find directions to LloydsPharmacy by following this map link
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