Extremely nice support. They communicated everything in time and the job was done in two days although the initial advise was that will take a week. The damaged was not bad but again I was surprised on how fast they fixed it. They also provided a car until we get ours back. It was in a great condition.
Excellent service from DLG Auto Services in Edinburgh. Right from the first contact they provided good communications and kept me up to date with progress. The staff who picked up my car were very good and took time to explain the process for uplift and delivery. The customer service staff were also very helpful and clear at every stage. All in all a great experience and my car cleaned and valeted was a nice touch.
Absolutely brilliant service. Customer service so very helpful and understanding. My car was picked up and a courtesy vehicle left with me. By that evening I got a call to say the car had been examined and the parts ordered. I was kept up to date with everything that was going on. 5 days later ( which included the weekend) I got a call to say my car had been repaired and would arrive in the afternoon at my home. Everything went like clockwork, the services was brilliant. When I received the care it had been detailed inside and out it was like showroom condition. Very impressed with the whole process. The girls that called me were so polite and helpful. Nothing was too much trouble. A huge thank you and well done.
Perfect repair, really friendly when picking the car up and dropping off again. Took their time to make sure I was happy before leaving the car. Really quick turnaround too. Whole process very easy. Great customer service on the phone too to arrange it all. Progress and collection/delivery updates via text.
Hi With regards my repair I’d like your feed back please. When initially booking in my repair I made sure to confirm with your operative that my drivers side wing, which was impacted, was rendered out of alignment. I was assured by her that this would be attended to on inspection by the engineer, and that he would be in contact with me to further discuss what needed to be done to complete the repair. After conversation with your engineer I again specified the above mentioned misaligned wing. Unfortunately on return of my car it appears that there has been no improvement with the position of the wing, (as is testified with the photographs I have included, (figure 1 & 3 bonnet panel in relation to wing at drivers side, figure 2 & 4 bonnet panel in relation to wing at passenger side) I would welcome any solution you would prescribe to remedy this problem. With regards to all other damage that was attended to…….. all very satisfactory. Thanks in anticipation.
The process of fixing the drivers door panel has resulted in damage to the rubber seal on the drivers door., this can be verified by comparison either the pictures submitted before the works were carried out., please contact me to arrange for someone to visit to resolve the damage
Great service and the folk at DLG are amazing and professional took a while for my parts to arrive when they did. The car was repaired promptly. How do you recommend these guys as they have a friendly and patient attitude. Also lent me a decent courtesy car for the duration of the repair. Outstanding service, professional approach, quality repair.
Superb, took care of our insurance damage without any stress, great communication. You maybe pay a bit more for the insurance groups under the DLG banner, but definitely worth it. A great experience, thanks to all the staff,from girl on phone to the lad that returned our car.
My car was involved in a bump, within 2 days of me contacting my insurance company, my car was collect. I was given an update on the work required in less than 24hrs of my car being collected. I received updates regularly and repairs completed in the time scale quoted. So very satisfied with the service.
DO NOT USE!! This is one of the worst experiences I have had with a garage, I cannot express strongly enough that under absolutely no circumstances whatsoever should you allow this location to work on your car. The "quality" of their workmanship is so poor I believe a first day apprentice with severe glaucoma could do better. Buckle in and read if you want to know why. My car (BMW Z4 Coupe) was collected by this location following a side impact. The car was collected on 01/09/21 and I was given one of their Corsas. 17/09/21 They attempted to return my car to me. This was refused. They had painted over one of the badges on one of the wheels, they completely forgot to repair the wingmirror, the lacquer on the door and front wing had been applied too heavily and had collected on the leading edges resulting in visible obvious bulges on the leading edge of both panels one of which there were visible bubbles within the bulge that you could also feel on the surface, the door still had visible scratches from the crash and lastly they had kindly left a big pen mark all over the cream leather drivers seat. (images 1-3) 1/10/21 They again attempted to return the car to me following another attempt to repair the car to a reasonable standard, I again refused the car. This time the interior door trim leather had two obvious indentations on it (looks like the door was pinned open or the panel had been removed and placed face down on an edged surface, the interior door handle trim was poorly refitted and was hanging off, the rear wing had been painted so much that the lines on the bodywork were almost smooth, the lacquer build up with the bubbles had been removed and resolved but not the other one, a piece of trim between the rear bumper and rear quarter was snapped and not repaired lastly they had somehow managed to use a quarter tank of fuel in only a few miles. This led to a complaint to my insurer and I attended the garage and spoke to the site manager who, after a lengthy conversation agreed entirely that the quality of the workmanship was poor and that he would personally oversee the repair and ensure that the car was repaired to a reasonable standard. (images 4 - 8) 12/11/21 Another attempt to return the car and this was the worst yet, the car came back in worse condition than it was directly following the collision. The side skirt was hanging off (this was undamaged in the crash), there was visible glue marks on the rear bumper, the paint on the door and front wing looked like a shrivelled orange peel, the panels had obviously been painted on the car as there was overspray in between the panels, the side skirt paint had significantly clouding or polish burn, the interior door handle was still hanging off, yet again the cream seats were absolutely filthy with damage to the bolster, the paint on the rear quarter was split and the undercoat visible through it, they had damaged yet another piece of trim that sits between the panels, the window seal was chemically or thermally melted and damaged and to top it all off most unbelievably the car now had a "check engine" light due to a misfire that they knew was there and yet they still tried to return it!!! To make matters worse I was then informed that despite knowing it had a misfire they chose to take it for a 3mile test drive WITH the misfire!!! Furious just doesn't cover it. (images 9 - 18) Obviously I contacted my insurer and raised a complaint, the car has now been removed from this... establishment. Never have I seen such gross incompetence, negligence and downright disrespect from any business. Under absolutely no circumstances whatsoever should you allow this shower of cowboys to touch your car, the work they do is an utter disgrace.
DLG Auto Services is located at Unit 1 Sherwood Industrial Est, Cockpen Rd, Bonnyrigg EH19 3LW, UK
You can contact DLG Auto Services at +44 345 878 6100
You can find directions to DLG Auto Services by following this map link