Papillon Hair Boutique Beauty Salon in Glasgow

Reviews

1. Gosia Boyle ★☆☆☆☆

   This was genuinely one of the worst customer service experiences I’ve ever had with a salon. I booked and paid upfront through Treatwell, drove into the city, and spent £15 on parking—only to be told on arrival that the stylist (Ashley) “didn’t know” she was even available for bookings. She claimed she had just come back from maternity leave and wasn’t aware the salon had added her back onto the app. Yet in the same breath she told me she already had other clients booked, which made the whole situation feel completely disorganised and unprofessional. When I asked her to find someone else to cover the appointment—since I had already paid—she went to speak to someone who appeared to be the manager. The manager didn’t bother to speak to me directly, offer an apology, or attempt to resolve anything. Instead, Ashley simply returned to tell me they still couldn’t take me, even though they had other staff present. Her only “solution” was offering a refund that she wasn’t even able to process. She didn’t take my details, couldn’t confirm when or how the refund would happen, and basically left me standing there with nothing but vague promises. So at that point I was out over £100 including parking, with zero service provided and no accountability from anyone in the salon. This place clearly lacks organisation, communication, and basic professionalism. The staff don’t seem trained to handle bookings, and the management doesn’t step in even when there’s a clear issue affecting a paying customer. The entire experience was stressful, frustrating, and completely avoidable if they managed their system properly. I strongly advise avoiding this salon. They advertise themselves as a boutique, but based on how they handled this situation, they are far from it.

   almost 8 months ago
2. aimeeannan ★★★★★

   Lovely hair dressers, extremely kind and friendly. Did an amazing job at a wee trim!!

   almost 10 months ago
3. Maureen Thomson ★★★★★

   So good to be back with these amazing people - great to be having my hair done by the lovely Linda. Fabulous salon where the staff all make you feel so welcome x

   almost 4 years ago

1. Annette Agnew ★★★★★

   Been going here for years. Jacqui, Lora and all the staff are fantastic, making sure you feel welcome and 'at home' their cutting and colouring are just fabulous.

   almost 4 years ago
2. maria kirk ★★★★★

   Great hairdressing salon. great staff. So sad that circumstances have meant closure for the near future. Hope to see our wonderful Hairdresser Fraser in the near future. Wishing him and his family and all at Papillon safe and well.

   more 6 years ago
3. Margaret Moran ★★★★★

   Papillon Hair Boutique is a truly 5*plus salon. In a beautiful ambience Charil, Jackie and their excellent staff always give their clients the royal treatment. I have just come from there and enjoyed treatments at their beauty salon and another expert cut from Charil. Laura, the colourist, really knows her game and with her knowledge and advice I always get what I asked for. I've been going there for years and, even, if I move away from Glasgow, I would come back to have my hair done there. Classy and friendly a salon for Glasgow to be proud of. Maggie Moran

   more 8 years ago

1. susan gowrie ★★☆☆☆

   Very friendly and nice setting, but probably one of the worst hair cuts I've had. My friend and family forced me back in for it to be re-adjusted, but there wasn't too much that could be done other than pin it back and grow it out. I got my hair cut for the first time since yesterday and was asked what happened to my hair (lol). Hopefully it was just a bad day as all other reviews are good, which is why I booked in the first place.

   more 9 years ago

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