⭐️⭐️⭐️⭐️⭐️ I first popped into EKCO about five years ago and was really impressed — fabulous kitchen displays and such friendly, knowledgeable staff who made me feel right at home. I went back again last year and was blown away by the new displays. The team were just as welcoming as ever. Definitely worth a visit if you’re looking for ideas or advice!
Contacted Ekco to replace our shower which was fitted in 2011 by Ekco. We also got 2 bathrooms fitted back then. Joe sent out Neil and an electrician to fit my new shower. Extremely happy with the professional workmanship. They left the place spotless. Very professional and trustworthy! I would highly recommend Ekco and would not go anywhere else. Joe was amazing at communication when Neil would be out etc. Amazing job. Thanks Neil and Joe. First class.
We've used EKCO for a previous kitchen installation some time ago and returned to them for bathroom alterations and a kitchen sink replacement. Communications with Hollie and Joe were efficient from the beginning and work started when agreed. Bath removal and walk-in shower fitting went well despite some anticipated problems with drainage connection. The two Neils and the tiler worked to a very high standard and we are delighted with the results.
Disappointing visit to Broxburn showroom. Had to ask for assistance after being told someone would be with us soon. Then a young lady showed us through some of the shower options, told us it would cost £14 - £15k as they were a family business and had a lot of overheads. Smacked of can’t be bothered & perception that we couldn’t afford it. NOT how to promote & sell your products. Our search continues!
Had a great experience with ekco from start to finish. The staff were very helpful and communicated well throughout our project. The tradesmen were efficient and showed up on time. I was very impressed by their standard of workmanship and how they would tidy up after themselves. Everything was completed in a timely manner and I’m delighted with my new bathroom.
My kitchen has just been completed by the team at Ekco and I must say it looks amazing. I visited multiple showrooms but chose Ekco based on their fantastic product and design service. The fitters were clean, tidy and communicated with me daily on the projects progress. I would highly recommend using Ekco and we're even planning our next project with the team.
I went into Ekco at 11.00 am at the end of November asking to speak to someone in the bathroom department looking for replacement seals for our shower. Oh! sorry that person is not available but would be called back. . Waited for over a week for a call back... nothing. Spoke to a very brisk lady who informed me that Hollie was off sick and would phone me back...still waiting for a call! Phoned back again in January and spoke to Emma and she said she would phone me back last week... still waiting!
Having recently had three wet rooms refurbished by Ekco I have to confirm the standard of workmanship lead by Matt has been of an extremely high standard. He and Katie took onboard every issue and ensured they were followed up and resolved. Ekco are not the cheapest but for that you expect the quality which was delivered. I would love to have given a full five stars but the final parts of the project did drag on due to a couple of hiccups but a lot of that is due I think to supply issues. Overall very happy with end product, I have just delayed sending the review to just live with what we have had done and not rush to a premature conclusion.
This was our 2nd installation by EKCO having had an en-suite bathroom designed and fitted in a previous house. We had been very pleased with the professionalism of the bathroom installation so had no hesitation in visiting them again. We were looking for a company that provided the whole package i.e. all trades plus project management of the job. Kerri came up with some great designs which required major changes when we decided not to go ahead with taking out a wall! She took on board all our requirements, advising us of what could work and possible improvements. The installation started at the end of July and the "rip-out" went well; it was only at this point that we realised the installation team were sub-contractors and not employed by EKCO - this was a different business model from our previous experience. The contractors were not local so they were always looking at how they could optimise their travel which sometimes meant there were delays in progress. However, "hats off" to Katie who chased the contractors and was great at keeping us updated on things. Unfortunately, some missing bits of cabinetry, issues with appliance suppliers, problems with the worktop and the installation team moving on to other jobs, meant our kitchen took much longer to complete than we had expected. Having said all that, we have a kitchen that we feel is better than we originally thought (the paper designs don't really do it justice) and both Katie and Kerri pushed right to the end to get everything completed including our snagging list!
At the beginning of August 2022 we engaged the services of Ekco, Livingston on a design and supply only basis for our bathroom. We used Ekco primarily for convenience not price, we were willing to pay extra to prevent delays, problems and ensure compliance; we believed Ekco to be professional and highly regarded due to their business presence and awards. Our initial interaction and contact had all the signs of what we believed were a company we could trust and rely on. We were so wrong! I cannot fault the initial experience of the design process this was done well and the person we dealt with seemed experienced. However we experienced issues with the design after it was installed and after paying for the items upfront had no recourse when delays and problems started. One of the major issues was that there was no oversight of our order or the delivery. We were initially informed we would have all items within 4-6 wks. It took over 10 wks! On doing our own research we established we could have easily ordered some of the items online and had them delivered either next day or within 2-3 days. We found many of the items were missing or had not been ordered after delivery. No one managed our order. These delays were blamed on the suppliers, COVID or not justified at all. No responsibility for these errors was ever accepted by Ekco. We were being misled. It caused us great stress and affected us financially as we had to postpone various trades we had sourced independently of Ekco to do the refurbishment. This happened on at least three occasions. We had no recourse. This lack of oversight resulted in us having to call Ekco and chase up orders something we enlisted Ekco to do, we engaged with them for convenience and this was anything but convenient. The response from Ekco when we called to question the delays, missed items or to complain of the problems we were experiencing was not as I expected. There was a total lack of awareness or care especially from the manager who was unhelpful, argumentative and lacked experience. During one call the manager spoke over us and threatened to end the call when it got difficult, instead of listening or trying to understand this person wanted to be heard and control the narrative. The many emails and conversations we have had in response to our questions and complaints take zero accountability for Ekco’s lack of oversight and incompetence to deliver the service they advertise. By early November 2022 our bathroom was still not finished. Due to the design of the bathroom a bespoke glass enclosure was required and had been agreed with one of Ekco’s suppliers. On completion of the shower area the supplier pulled out stating they could no longer supply the glass due to the angles (which were as per Ekco design) and because we had fitted mosaics instead of a tile where the glass was going to be fitted. To rectify the problem Ekco found another supplier (this took a further three wks) however it was going to cost double. They could not provide an alternative and would not pay for the inconvenience themselves. After our horrendous experience with the company so far the delays and poor customer service response we chose to have the money for the glass refunded rather than risk further delay, stress or worse. It is our opinion following our experience that the manager who appears to have overall responsibility lacked the moral integrity, qualities and professionalism any member of the public would expect when engaging in a service while others were incompetent and lacked experience and training when faced with problems and resolution. Overall this is a company that does not take responsibility when things go wrong. Our bathroom is still incomplete. We are left with the problem of sourcing the glass for a design that appears problematic and expensive to resolve. I do not recommend, avoid and save yourself stress & disappointment.
EKCO Kitchens & Bathrooms Uphall is located at 54 W Main St, Uphall, Broxburn EH52 5DW, UK
You can contact EKCO Kitchens & Bathrooms Uphall at +44 1506 857007
You can find directions to EKCO Kitchens & Bathrooms Uphall by following this map link