Went to have a dinner. Food was good. Service was amazing. I was served by Mohit and he is very friendly, respectful and extremely helpful. Whole experience was amazing! Thanks.
I’m writing this review with genuine disappointment, as I feel I have no other option after trying for some time and repeatedly to resolve this directly. Around two months ago, I ordered a pair of jeans from this store during a sale. Unfortunately, when they arrived, they looked different from the picture and from the pair I already owned in a different size. I followed the return instructions and was advised via email by the owner to post them back for a refund, which I did. Since then, things have been incredibly frustrating. Weeks passed with no refund, and after chasing by email, I received a notification that an order had been dispatched. I queried this immediately, hoping it was just a mistake in wording and that it actually meant I was receiving a refund but received no response. A few days later, the exact same jeans were delivered back to me without any explanation or correspondence. Since then, I have tried emailing, calling, and filling out their online communication form. When I have managed to speak to someone, they have been polite and promised that someone would get back to me once they had spoken to the owner . Sadly, nobody ever has. It’s a real shame because I’m sure this is a lovely store when you visit in person or when everything goes smoothly and I love supporting small businesses. However, I would advise others to be cautious when ordering online. Based on my experience, if anything goes wrong, the after-sales customer service is non-existent.
I placed an order in January 2024 and never received it! Customer support asked me to confirm shipping address as it was different from the billing one. I confirmed immidiately, then...nothing! They stopped responding to my emails and did not refund me when I asked! I would never expect such poor service, a fraud obviously! Update: my order is still with a flag "awaiting fulfillment" and my credit card was charged with the price. I did not receive a refund. I understand probability of a fraud is an issue and was OK with the decline of my order but in a situation of a paid order when the seller has received money it is a bad practice to never refund the customer. Perhaps indoor purchases are fine but online shopping - NO.
I couldn't be happier. I ordered a pair of boots on Monday morning and they arrived Tuesday. I had online confirmation and a super quick delivery via dpd. I had also been in touch with the store via IG and asked a question re sizing which was kindly answered. I also received a small discount for signing up for newsletters etc - which was kind. The boots were super pricey so I was really pleased to see they use carriers such as dpd or UPS rather than simply Royal Mail.
Shocking communication/customer service. Placed an online order, received order confirmation. A week later still not delivered. Emailed them chasing delivery, no reply. Following day an automated ‘refund notification’ email was sent to me with no explanation or apology. I emailed again saying that this was poor service and still no reply. Would never shop with this retailer again! We run our own business and if we treated our clients in this manner we would have been out of business years ago !
What a warm, fun, funky & fab shopping experience. Lynn and the team always make people welcome and always encourage you to just drop in for a chat and to check out the latest collections. The excitement, enthusiasm and va va VOOM you get at Square is unparalleled and makes shopping there part of daily life. A pleasure to know you and be part of Bath’s best shopping experience by far!
My wife purchased a jacket which she decided against keeping and bought it back a few days later unworn. The lady in the shop was not very helpful And said they did not refund items from the sale. We said that’s fine we would just like to swap the item for something else or receive a credit note. The lady said she needed to contact the owner it’s now been 48 hrs and we have not had a call from the owner. From the attitude the shop assistant displayed I don’t think we will either. The lady pointed to a notice on the shop wall saying sale items would not be returnable. This was not explained to my wife on purchase. If we have not heard back from anyone in the next few days we will need to go through a small claims court not ideal especially with the cost of living crisis. I would make sure you check before you buy what the conditions of the sale to avoid being out of pocket shopping with Square. Seems decency doesn’t not exist anymore.
We had a really good lunch. The food was delicious and Marian, who served us, was friendly and helpful.
Lyn, the owner, and the staff were extremely welcoming and friendly, and we enjoyed the clothings and shoes. Top notch quality and choices! Great sale selection upstairs!
Really beautiful pieces via Square, and I have been very happy with the timely delivery service since lockdown. Would recommend visiting if you can though - lovely store and helpful staff, plus a bit of history too!
Square is located at 12 New Bond St, Bath BA1 1BE, UK
You can contact Square at +44 1225 464997
You can find directions to Square by following this map link