Wrong item sent. Have waited 17 days for a refund. Phone lines dead. Contact by FB takes them a day to reply then they want more info
Awful customer service, I purchased a pair of Versace trainers from them and wore them for 3 days and they broke. When I tried to return them the “manager” was rude, unhelpful and (attempted to be) condescending… she refused a refund as she said it was wear and tear (I don’t think wear and tear applies to 3 days). Just not the kind of service you expect when purchasing higher calibre brands… Harvey Nichols is down the street, so I would shop there if I were you! I then messaged customer service and they have not replied to any email! Really really poor service. One star is too high
Absolutely disgusted with garment quarter. Bought T-shirt which was way oversized. Returned for a refund which they subsequently sent back to an Amazon account I don’t even have. Proof of purchase sent to them that it was bought on my visa debit card and they still refuse to refund me the £71. Keep telling me to contact my payment provider but how can I when I don’t have an Amazon account. My bank have not had any refund from them. Please do not ever buy from the shop they are a complete con and fraudulent company and their customer service is non existent in manners and help.
Absolute joke of a company, informed me that they have received the trainers back I had purchased, and said they had refunded me, however they didn't refund me they took the money of £229 out of my account. When I emailed them and asked why they wouldn't have it and said they had refunded me. Sent them a picture of my bank statement and they are still denying that it wasn't them that took the money. So now they have the trainers back and also made money off me. Still in the middle of a complaint that has been ongoing for than 4 weeks. DO NOT USE THIS COMPANY STAY CLEAR OF EM.
Used to be a great company used many times. Since being taken over by flannels Customer service is awful. Waiting a month for a refund. Then fobbed off saying it’s been done and then ignoring all emails and calls. I’d avoid if I was you. There returns department is awful
I purchased a few men's wallets after reading the reviews on Google and other site. The items arrived safely and securely packed within two days of ordering. The items came in a lovely gift bag which was a nice touch. I decided to return some of the items and Alana (customer rep) responded to my e-mail request immediately and provided me a free returns label. I sent the items back and received a refund on the returned items within 3 days. Super fast service and great customer service, will use you guys in the future and hope to visit the store once Covid 19 is over. Thank you.
I purchased a few men's wallets after reading the reviews on Google and other site. The items arrived safely and securely packed within two days of ordering. The items came in a lovely gift bag which was a nice touch. I decided to return some of the items and Alana (customer rep) responded to my e-mail request immediately and provided me a free returns label. I sent the items back and received a refund on the returned items within 3 days. Super fast service and great customer service, will use you guys in the future and hope to visit the store once Covid 19 is over. Thank you.
Brilliant service, warm welcoming staff and an affordable price for luxury items. The staff here are extremely helpful and treat you how you expect to be treated when entering a shop such as garment quarter. They were quick to grab items in the size that i requested and honestly couldn't be more helpful! I am from wales and garment quarter makes the trip to bristol worth it!
Garment Quarter is located at 47b Merchant St, Broadmead, Bristol BS1 3EE, UK
You can contact Garment Quarter at +44 117 374 1515
You can find directions to Garment Quarter by following this map link