Useless place! Bought a coat for my son two weeks ago online. And was guaranteed it would be in store ready for collection before Christmas!! So went to the store today and surprise surprise it still hasn’t arrived! Even though there was 10 of the exact same hanging on the racks in store!! I was then told to buy it again and when the other turns up in store to come back in collect it and then bring it back! Terrible
Dee★★★★★
I have to give a huge 5 stars ⭐️⭐️⭐️⭐️⭐️to ASMA the store assistant who opened a till for me yesterday as I was in a rush for an appointment.
No other staff opened it till for me they all sent me to “self scanning” till which was really busy.
I’m a manager myself so I look at Customer Service very closely and it times like this when you have to recognise the difference between who’s really pushing your store values and corporate ethics.
So a huge THANK YOU ASMA for taking the initiative to open up a till I really appreciate ASMA and this is what makes her Customer Service GREAT above all else.
My feedback for the other staff is speak to your customers, build a relationship, know who shopping in your store and push yourselves for higher Customer Service. Customer excellence’s key.
D M★★★★★
04/07/25 Friendly and very helpful on the two occasions I visited. I spoke to Oscar on the phone. He checked availability of sizes in store and offered to reserve them for collection. I can't remember the name of the manageress that helped me on Friday evening. The store had been left in a mess by customers. So, she was clearly busy. However, she was happy to to help me finding a size, suggesting I try it on before I buy, and showing me how the self-service tills work. Outstanding customer service!
Ayyub Chowdhury★★★★☆
Just visited the Bershka store in Cabot and overall it's a pretty solid place to shop if you're into trendy fast fashion. The layout is clean and the vibe is modern with that usual edgy Bershka feel. Music is loud but not too much and it actually adds to the energy in the store. The lighting is bright enough to see the clothes properly but still has that cool almost industrial look.
The clothes are super on point right now, especially for teens and people in their twenties. Loads of Y2K style stuff — crop tops, cargos, oversized shirts, denim, everything. They rotate the collections pretty often so you’re not looking at the same stuff every time.
Compared to similar places like Zara or Urban Outfitters, Bershka’s prices are actually pretty reasonable. You can grab a nice outfit without spending a fortune. The staff were friendly and actually helpful. One girl helped me find a pair of jeans in my size that wasn’t even out on the floor yet, so that was cool.
This is kind of a typical fast fashion issue, but the sizing can be a little all over the place. A medium in one item fits fine and then a medium in another is tiny. Trying things on is definitely a must.
Also, there are only a few fitting rooms and they fill up quick, especially on weekends. I had to wait a while, which was a bit annoying.
If you're into bold, fun clothes and want to stay on trend without blowing your whole paycheck, Bershka at Cabot is definitely worth a stop. Just go when it’s not peak hours if you can and double check the fit before you buy.
Naz Farah★☆☆☆☆
Rude Customer Service
At around 18.50,we asked one of the changing room workers for assistance and she said we should speak to the male worker.She then tried to ask him to help us but he ignored the comment and proceeded to walk away.He then came out of the staff room and I asked him if he was finishing.He then said yes but I then explained it would have been nice to know that instead of him walking away and us waiting around.However worker showed no remorse regarding this situation.This all happened on Friday the 30th of December at around 18.50.
Francesca Reid★☆☆☆☆
Worst experience in Cabot Circus Bershka. After having an email saying my order was ready to be collected from the store, when I had arrived it they had lost it. To make things worse, the staff who were clearly uninterested in helping me find my order, sent me outside with a phone number to call to find the order. However, the phone number was only open til 5pm on weekdays and I was going abroad the next day so haven’t been able to contact customer services until I was back. I had no choice but to purchase the item I wanted in store now have been charged twice for just one pair of trousers. Customer services still haven’t responded and it has been over a week. Absolutely appalled with the service and will be going to Zara next time.
Liza Saavedra★☆☆☆☆
Rude staff 1 one of the man working there kept coming in the changing room I was changing at asking if there was anyone there and fully peeked in luckily I had clothes on and the same man kept rushing people in the changing rooms then when I went to pay it was really stressful especially with the new self checkout I had no clue how to use it and there wasn't any assistance near by it was really chaotic and when the lady came to help she was really rude and shouted at me then the card machine reader wasn't working . I liked the clothes they're really in style but the staff is not it they're disrespectful
Libbie Cole★☆☆☆☆
Went in there today. One worker, whose name i did not manage to get was so rude and disrespectful after I asked for a size of skirt. I asked for a small and a medium due to them being out the back and not at the front of the store. She then insinuated that I would need a large and mimicked with her hands my “width.”
I understand recommendations for customers. However, that was out right disrespectful. I never asked for a recommendation neither did I want to be insulted after asking for a size, especially whilst being questioned about my “width” as the lady put. Where’s an email where I can form an actual complaint.
The date was Friday 16/12/2022, between the hours of 3-6. She was wearing a red button down shirt and had brown hair, unfortunately I couldnt get her name.
I don’t even recommend one star.
Annie★☆☆☆☆
Very rude, unhelpful and unapproachable staff. Need to work on their customer service.
Bershka online team were more helpful than the in store staff for a simple exchange of size of an item.
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FAQs
What is the address of Bershka?
Bershka is located at Glass House, Penn St, S/N, Broadmead, Bristol BS1 3BX, UK
What is the phone number of Bershka?
You can contact Bershka at +44 117 929 5170
How can I get to Bershka?
You can find directions to Bershka by following this map link
