Purple Willows Day Nursery & Preschool School in Belvedere, London

Reviews

1. Annonymous ★★★★★

   I will give 10 stars if I could! Purple Willows nursery staff have always gone above and beyond for our child who has been attending the nursery for quite some time now. They made his transition into nursery, as well as his progression into his current room, quite seamless. They also understand that some parents might be anxious about leaving their child at nursery (that definitely was us !) and right from the manager to the staff members, they are very sensitive towards your feelings. The communication between the nursery and parents is exceptional as our questions and queries are always answered swiftly and sensitively either personally or via email. The environment is one of the main reasons we were attracted to this nursery in the first place. It is spacious, always very clean and has very impressive resources inside and outside. We are always kept in the loop with health risks, upcoming events and progress our child has made through the Iconnect app or via email. We as parents can also communicate via this app too. All staff members, including kitchen staff, are extremely friendly and provide a welcoming environment for both children and parents - a big difference from our previous experience at another nursery! We can also see the manager is supportive of staff and has a good relationship with them. She is prompt in helping us with any issues we might have with our invoices or last minute booking of sessions on days our son is contracted to attend. When we were stuck miles away from the nursery and couldn’t make collection on time, the manager and staff waited patiently until we arrived and were more concerned about us panicking for being late! They even waved the considerable late fees as a gesture of goodwill which my partner and I thought was very thoughtful and considerate. Our child’s key worker always updates us with moments, observations and activities which gives us ideas on how to best adapt learning at home for our child and we also get periodic assessments. We cannot express enough how much our child loves attending the nursery each and every day. He always mentions how much fun he has with both staff members and peers. Thank you so much for everything you do and continue to do.

   almost 8 months ago
2. Anonymous ★☆☆☆☆

   From what I’ve seen and experienced, staff at this setting are often stretched very thin. There never seems to be enough adults to give the children the attention and interaction they deserve. This is consistent with what several parents have already mentioned — the team clearly care, but they’re under pressure and constantly trying to keep up. The environment feels chaotic at times and staff morale seems low, which affects the overall atmosphere. There are some lovely practitioners who genuinely do their best, but it’s clear the nursery is understaffed and poorly managed. Hopefully the organisation starts prioritising staff support and realistic ratios, because the children and workers both deserve better.

   almost 9 months ago
3. sudhanshu gambhir ★★★★★

   An excellent nursery with great facilities and a caring team. They made our daughter (and us) feel comfortable from day one and always keep us updated. The regular parent evenings are really helpful, and we’ve seen such a positive impact on our daughter’s growth. She absolutely loves going here!

   almost 9 months ago

1. Olugbenga ★★★★★

   My son has attended this nursery for about two years now. I am glad we choose this nursery despite the fact that the fees are a bit on the high side. The staff are friendly and are always willing to offer advice on how to support my son further at home. We also get regular updates on his day. You can tell the manager supports her staff and is experienced. I think she worked in a school before. Within a year of his attendance, my son’s speech has improved significantly and his interaction with the other children has improved considerably too. I don’t look forward to collecting him in the evenings sometimes because, most of the time he never wants to go home! It is like a second home to him. They offer many activities and extra curricular too which my son enjoys. The playground is well equipped. The meals are cooked at the nursery and they have varieties and put into consideration the children’s diet needs and the allergies they have. I would highly recommend this nursery to parents even though it is not the cheapest in the area. We will miss Purple Willow as my son is leaving soon to start Primary school in September.

   almost 11 months ago
2. Ayano Sakaida ★☆☆☆☆

   There are many things I need to state about this nursery. First, the communication by email doesn’t work and you need to phone them. Second, there were Covid staffs and our settling session was cancelled. I had to take paid leave when I was supposed be working. No compensation. After the first settling session she had tummy ache. I asked over app. No replies. They deny child to come in when they are sick even though they caused it. When she went to settling session she got cough for the first time in her life(Covid negative) after they found there were Covid staff. I wonder the hygiene in the nursery is regularly reviewed. They phoned to test Covid baby and asked to send the result by email even though they don’t reply back to any of our inquiries. Very unfair. Regular staffs are very nice and working hard. Sometimes temporary people watch the children so there is no primary caregiver everyday. Business focused not children. If I care about my baby, I’d go for different nursery. Extremely disappointed. Manager still didn’t come forward to discuss the issue.

   almost 4 years ago

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