Ive had a couple of issues with my hauck runner 3 but both of the problems where sorted and i had the replacement part the next day!
I was looking for a replacement harness for the alpha highchair. Megan emailed back with a world pay link to purchase one. It arrived by first class post the next day. This was exceptional customer service. I am really pleased with the speedy correspondence and fast delivery. Thanks
Bought a sleep and care plus travel cot from a charity shop. Did not have a mattress so emailed Hauck UK to find if it was still sold. Megan emailed back after 30 minutes to confirm they still sold them and sent a link to buy one. I paid and sent an email to say I had paid. 10 minutes later Megan emailed confirmation and said it would arrive next day. I sent a request for the tracking number and was answered in 2 minutes. Overall the best customer service I have ever experienced Edit: Two days later the mattress arrived.
Don't touch their travel cots. Should be a simple product but no, theirs dont work properly and causes alot of frustration. I think all the poor design students end up at Hauck and are let loose creating these horrible products
I bought one of their stair gates from Amazon and it was incomplete. Amazon weren't able to supply me with the missing bits so I rang Hauck at Wrexham. The young lady was both pleasant and helpful and sent me the parts the same day. Excellent service.
After a mishap 3 days ago with my pushchair and being given wrong information from where it was bought, I contacted Hauck directly by their website last night as it had just passed their closing time. I must say I am SUPER IMPRESSED and GRATEFUL someone saw my email and responded by sending out a brand new pushchair which arrived today, which I had no idea was on its way but after being pretty much stuck indoors with my 2 y/o I could've cried, I was that happy and still am and just wanted to leave a 5 star review and a huge THANK YOU.
Hauck is located at Ash Road South, Wrexham LL13 9UG, UK
You can contact Hauck at +44 1978 664362
You can find directions to Hauck by following this map link